TD Bank 2002 Annual Report Download - page 7

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5
TO OUR SHAREHOLDERS
Under the arrangement, we are providing the operational and
settlement platform to The Royal Bank of Scotland and NatWest
customers for the execution of share transactions. We have
extensive experience in this area and expect to benefit from
increased order flow.
Across our wealth business, we believe that we have taken the
right steps and have the right strategy in place – one that will
allow us to be profitable in difficult markets and realize
significant upside in improved markets.
Our challenge now is to deliver – we intend to do that through
a combination of more aggressive growth in Investment Advisors
and Financial Planners, supported by superior service and cross-
sell strategies, and by becoming more competitive on costs and
technology.
Poised for Growth
Going forward, our banking franchise is on solid ground and has
significant earnings power – even when operating in extremely
difficult circumstances and when faced with unexpected
challenges.
Our personal and commercial business is strong, we have
adopted a new strategy for our wholesale banking operation and
we have repositioned our wealth management business.
Our commitment to growing and strengthening our Bank has
never been stronger. So, too, is our determination to build a
better bank – one that provides superior service and is capable of
meeting and exceeding customer expectations.
Underpinning all that we do is a rigorous and unrelenting
emphasis on operational excellence. For us, this means everyone
within our organization knowing their business and their
customer. It also means adhering to meaningful processes that
support all of our activities.
Our mandate is straightforward:
•to be the best run bank in Canada and one of the best
globally;
•to be known and recognized for being a leader in corporate
governance best practices;
•to stand out for delivering customer and employee satisfaction;
•and, for delivering consistent value for our shareholders.
On behalf of management, we would like to thank the Board
of Directors for their continued guidance, our great team of
employees – now over 42,000 strong – for their dedication and
our shareholders for their ongoing support.
Together, we are building a better bank – a leading Canadian-
based North American financial institution that is prepared for
the future.
A. Charles Baillie W. Edmund Clark
Chairman of the Board President and
Chief Executive Officer
Toronto
January 23, 2003
Ed Clark Charlie Baillie