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Ricoh Group Sustainability Report 20147
To Our Stakeholders
Since its establishment in 1936, Ricoh has helped raise ofce productivity with its innova-
tive technology. Today, the Ricoh Group offers products—including a diverse line of ofce
imaging equipment—as well as related solutions and services in approximately 200 coun-
tries and regions around the world. In recent years, the Group’s operating environment
has changed signicantly. Consequently, the imaging and solutions domains—Ricoh’s
core businesses—are approaching akey turning point.
Against this backdrop, Ricoh worked to reform the business structure of the Group itself.
Duringthe17thMid-termManagementPlan,whichranfromApril2011throughMarch
2014, wewere able to shift to a new prot model that provides customers with greater
value by transforming a traditional product-based business into a new model composed of
both products and services. In addition, we were able to expand business in emerging
markets, grow our new production printing business, and create other new businesses,
with an emphasis on industrial products.
Building on these results, the 18th Mid-term Management Plan, which began in April
2014, looks toward 2020 and beyond and guides us toward our future ideal—a corporate
group making customers feel “condent, comfortable and convenient.” To reach this
goal, we will emphasize businesses in the ofce business domain and accelerate approaches
in growth elds, namely, the commercial printing business domain, industrial business
domain and consumer business domain. We will reinforce technological strengths and the
close relationship we have built with our customers, and anticipate market changes to
spur new value creation.
With today’s rapidly changing world, the Ricoh Group will implement reforms that deliver
a level of speed and dynamism to outlive and outlast the changes that characterize the
operating environment. We stride with condence toward the future, encouraged by the
corporate tagline “imagine. change.”—an expression reecting power, generated by
leveraging the collective imagination of individuals, to change the future. Our vision
extends beyond prevailing customer needs; we seek to anticipate future requirements
that customers themselves may not yet be aware of and create new lifestyles. Naturally,
theRicohGroupwillcontinuetoemphasizeprotcreation.Butultimately,thegoalisto
be well-trusted by customers and society as a whole, and we will articulate the type of
company we want to be in the future and constantly evolve to reach that status to ensure
corporate sustainability and growth.
September 2014