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Overview Action Data & Prole
Seeking Higher
Corporate Value
Ricoh Group Sustainability Report 2014 16
Duringthe17thMTP,weworkedontwocorestrat-
egies: “business creation and integration,” and the
“establishment of highly efcient management.” In
business creation and integration, we extended the
reach of our IT services to optimize installation of
managed document services (MDS), which relieve
customers of the burden associated with operating
and managing document-related tasks, and net-
work environments. We also expanded the scope of
communications-related solutions that support
video conferencing and other business interactions.
In emerging markets, we enriched our lineup of
MFPs and printers and reinforced the sales structure.
In production printing, we enhanced the lineup
of products and solutions in the in-house printing
business and acquired a rmer footing in the com-
mercial printing domain. In the industrial business,
our efforts yielded the buds of new businesses,
including factory automation cameras and rewrit-
able laser systems.
Aims and Results of the 17th Mid-term Management Plan (MTP)
• 17th MTP
Business creation and integration
Strategy Performance Results
In core businesses,
secure and maintain
share, and simultane-
ously achieve higher
efciency
• Revamped A3 color MFP lineup, with cloud-compatible and better environmental
performance
• Enhanced A4 MFP printer lineups
• No. 1 in global A3 color MFP share includes single-function copiers
in term of shipment in 20131
• Higher operating margin in core business
Imaging & Solutions operating margin
7.7% (FY2011)→9.4% (FY2014)
In developed
markets, accelerate
business structure
shift to service
business
• Reinforced MDS and IT service structures and expanded business activities
<Yearly investments to broaden the scope of services provided>
MDS
2011: Print Solutions Group (Australia)
2012: HSSK Forensics, Inc. (USA)
IT services
2011: Momentum Infocare Private Limited (India)
2012: ADA-Das SystemHaus GmbH (Germany)
2012: IMC Communications (Australia)
2012: 01 Innovations Pte Ltd. (Singapore)
2013: Aventia (Spain)
2014: mindSHIFT Technologies, Inc. (USA)
2014: FutureTech Ltd. and FutureWare Ltd. (South Korea)
• A leader in global MPS market2, 3 (2013)
• Network System Solutions’ sales expanded
Achieve business
growth in emerging
markets
• Expanded sales channels and business activities
<Yearly investments to enhance sales and service structures in emerging markets>
2011: Established Ricoh Vietnam Company Limited (Vietnam)
2013: Established Ricoh Korea Co., Ltd. (South Korea)
2014: Acquired Saral Buro Pazarlama Limited Sirketi, Merkezi (Turkey)
2014: Acquired Osteknik A.S. and Osteknik LTD. (Turkey)
• Enriched lineup of products, such as A4 MFP, for customers in emerging markets
• Higher sales in Asia-Pacic and China region
Realize contribution
to sales from produc-
tion printing business
as quickly aspossible
• Reinforced production printing product portfolio with debut of light volume
production printing systems and printers to support large paper sizes
• Dramatic increase in sales in nal year compared with rst year of the
17th MTP
Annual average growth rate of production printing
7.2% (FY2011–FY2014)
Expand new
businesses
• Expanded product range in new elds, including projection system, unied
communication system and interactive whiteboard
• Constantly nurtured new business pursuits
• New business sales ratio exceeded target for 17th MTP
New business sales ratio
25% (target)→28% (FY2014)
Establishment of highly efcient management
Strategy Performance Results
Realize streamlined
business structure
conducive to growth
• Promoted “development process innovation,” that is, to create products without
relying prototypes
• Executed consolidation and closure of production sites in Japan and overseas
• Reorganized domestic sales structure and integrated production printing sales
structure
• Established Business Solutions Group, and reorganized ofce business structure
• Reviewed unprotable businesses, such as transfer of measurement device
business
• Implemented measures to optimize human resources and redeploy personnel,
including shift to new business elds
• Prot created through Groupwide approaches
Amount generated (three-year total)
¥79.2 billion (Total costs: ¥61.7 billion)
• Review of unprotable businesses led U.S. operations and electronic
devices business to considerable improvements in prot
116.9 126.9 135.7 171.7
2011 2012 20142013 (FY)
(JPY Billion)
Changes in sales from other regions
IFRS
U.S. GAAP
2011 2012
181.4 199.2 208.7
308.0
20142013 (FY)
(JPY Billion)
Sales by network system solutions
IFRS
U.S. GAAP
P.25
1 Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker 2014 Q2
2 Source: Gartner, “Magic Quadrant for Managed Print Services, Worldwide” Ken Weilerstein et al, 21 October 2013
3 Source: IDC, Sep 2014 “IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment - Focus on Managed Workow Services”(#250631)