Ricoh 2014 Annual Report Download - page 62
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Please find page 62 of the 2014 Ricoh annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.Ricoh Group Sustainability Report 201461
Sales and service
To quickly and efciently provide the products and services that customers need, the Ricoh Group
shares usage and customization information with its entire supply chain.
Database for direct response
Personnel from sales to production can access a
newly developed customer information database
that catalogs both the equipment used by individual
customers and their customization details (such
as combinations of built-in and external options).
This data helps prevent mistaken orders and assists
factories to build-to-order and deliver products by the
customer’s designated date.
Customization on the production line
In accordance with customer preferences, our
factories install memory, double-sided units,
expansion trays and more onto products while they
are still on the production line. IP addresses and
system and program settings can also be customized
during assembly so that equipment can be quickly
integrated into a network environment. Products also
undergo an operating check under the customer’s
actual usage conditions while still on the line. The
end result is reliable products that can go to work
immediately upon installation.
• Traditional method versus conguration on the
production line
➤ WEB1Reducing environmental impact in logistics
:
www.ricoh.com/environment/office/energy/06_01.html
➤ WEB2Recyclable eco packaging
:
www.ricoh.com/environment/product/resource/02_01.html
Conventional
packaging
Conguration
service
Packaging required
for every product
and optional item
Products and optional items
are packaged individually
and customers congure their
settings
Optional items are installed at
the factory, then delivered to the
customer using resource-
recirculating eco packaging
Sales & Service Logistics ProductionProcurement Collection & Recycling
Logistics
The Ricoh Group is lowering both costs and environmental burden by reducing waste in ve areas of
the logistics process: packaging, shipping, space, transshipment and storage. Global initiatives include
increasing loading efciency, practicing modal shift and optimizing transportation routes. ➤ WEB1
Reducing waste and environmental impact
with eco packaging
Eco-friendlypackagingrequireslesscardboard.
Since2001, the Ricoh Group has adopted resinbased
resource-recirculating packaging that can be used
repeatedly. This is employed primarily in Japan
for reconditioned products. In addition, the Ricoh
Logistics Group has adopted radio-frequency
identication (RFID) for managing and recovering
resource-recirculating eco packaging. RFID tagging
helps us manage a series of arterial (delivering
goods to customers)
and venous (collecting
used products from
customers for recycling
or safe disposal)
logisticsowsthat
ensure proper recovery
and reuse. ➤ WEB2
The milk run system
In the milk run system, a single truck collects parts
from multiple suppliers after the type and number
of parts to be provided by each supplier has been
compiled. This raises efciency by reducing the
distance the truck has to travel.
Port Shipment
Scheduled visits
for parts collection
Supplier A
Supplier B
Supplier C
Direct delivery
of containers
Improved
cargo-carrying
efciency
Delivery company
Supplier D
Supplier E
Supplier F
• How the milk run system moves cargo more efciently
Sales & Service Logistics ProductionProcurement Collection & Recycling
Resource-recirculating
eco packaging