Ricoh 2014 Annual Report Download - page 5

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Ricoh Group Sustainability Report 2014 4
Governance 37
Corporategovernance|Commentsfromoutsidedirectors|Managementstructure|RicohInstituteofSustainabilityandBusiness|
Interactingwithshareholdersandinvestors|Internalcontrols|Riskmanagement|Businesscontinuityplan|Compliance|
Anti-corruptioninitiatives|Hotlinesystem
Respect for Human Rights 43
Humanrightsinitiatives|Humanrightsworkshop
Information Security 45
Informationsecuritymanagement|ISMScerticationstatus|Informationsecurityincidents|
Securityinproductsandservices:MFPs|ApproachtoCCcertication
Innovation 47
R&Dgearedtotrendsintransformingtheofce|Innovationinnewbusinessdomains|Technologydevelopmentprocess|
Researchanddevelopmentinfrastructure|InvestmentinR&D|Intellectualproperty|Whitepapers
Customer Satisfaction 53
Initiativesforcustomersatisfaction|Qualityassurancedata|Qualitymanagementsystem|CRM|Customersatisfactionsurveys
Supply Chain Management 57
Group-wideSCMstructuralreform|Businesscontinuitymanagement(BCM)|Socialresponsibilitywithinthesupplychain|
Suppliercodeofconduct|Childlabor|SupplierCSRprocurementself-assessment|Conictmineralsissue|
Flexibleproductionline|Efcientproduction|MB&Rproduction|Conguration|Themilkrunsystem|Ecopackaging|
Productcollection|Platform-&module-typedevelopment
Human Resource Management 63
Globalhumanresourcemanagement|WidedisseminationofTheRICOHWay|Diversityandwork–lifebalancemanagement|
Occupational safety and health
Environmental Conservation 67
Fourpillarsofsustainableenvironmentalmanagement|Resultsofthe17thenvironmentalactionplan|Energyconservationand
preventionofglobalwarming|Resourceconservationandrecycling|Pollutionprevention|Conservationofbiodiversity
Growing with Society 77
Globalpolicyonsocialcontributionactivities|Majorcorporateprograms|Socialcontributionactivitiesandachievements|
EducationsupportprograminIndia|BOPproject|TheIchimuraNatureSchool|RicohScienceCaravan|
SupportactivitiesforpeopleandareasaffectedbytheGreatEastJapanEarthquake|Forestecosystemconservationprojects
Brand Management 85
Consolidated Financial Results for
Fiscal 2014 87
Consolidated Statement of Prot
or Loss 88
Our Performance Against Major
CSR Indicators 95
History of the Ricoh Group 97
Commitment and Recognition 100
Executives 101
Company Data 102
Index 103
Action
Data & Prole