JCPenney 2008 Annual Report Download - page 15

Download and view the complete annual report

Please find page 15 of the 2008 JCPenney annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 24

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24

15
Customer FIRST
As Associates, we are the key to providing
GREAT! customer service. Just remember these
steps for GREAT! service to our Customers:
GREET
RESPECT
ENGAGE
ASSIST
THANK
!
Welcome every Customer – they could
be shopping at a competitor instead.
Be courteous and seek to understand
the Customer.
Our Customers’ time is valuable; take
care of them quickly and efciently.
Talk to them about their purchases.
Let them know we are here to help.
Sincerely; they did us a favor by
shopping with us.
Add your own unique style and have
fun! You’ll feel good and so will
everyone around you.