Huawei 2015 Annual Report Download - page 27

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25
In the global services domain, we adopted a Product +
Service strategy, continued to increase investment in
services, established a digital business ecosystem
through open collaboration, and continued to improve
network performance, service quality, and user
experience. Through consulting and system integration
services, we helped carriers achieve experience-
driven operations transformation and infrastructure
restructuring to advance their digital businesses.
Specifically:
■ By the end of 2015, we constructed or supported
the operations of more than 30 Service Operations
Centers globally with the HUAWEI SmartCare® CEM
solution, providing services to 14 of the world's top
30 carriers.
■ Our Network Experience PLUS solution helped
customers improve their brand reputation, deliver a
differentiated service experience, and enhance the
service experience in key regions and during key
events. We provided the Indoor Connected Solutions
for more than 40,000 hotspots for 120 carriers in 75
countries.
■ The Infrastructure Enabling System catalyst program
themed "utilizing future mode of operations
(FMO) to establish a model-driven hybrid business
orchestration", a joint innovation of Huawei and
carriers, won TMF's Best Adoption of Frameworx
award.
■ We provided data center integration services for 255
cloud data centers, and helped carriers smoothly
consolidate and migrate large-scale data centers
across vast geographic areas and oceans.
■ In NFV/SDN integration services, we implemented
over 70 commercial NFV and SDN projects
worldwide.
■ Our managed services helped carriers rapidly
transform toward ICT converged operations and
create more value.
■ Through ecosystem collaboration and our
Open ROADS Community, we developed ICT
transformation best practices to drive the industry
forward. We also continued to increase investment
in competence centers and open labs to provide
compelling and optimal solutions that align with
carriers' strategies.
In the carrier software domain, our "Accelerate
Digitalizing" strategy enabled carriers' digital operations
and transformation. Specifically:
■ We continued to create the world's best digital
operation enabling platform to help carriers improve
their capabilities to operate digital businesses
and enrich their portfolio of digital services. We
developed the Universe Big Data analytics platform
based on the management of customer assets to
help carriers transform toward digital operations and
enhance the user experience.
■ We developed a Digital inCloud platform and
established a digital service ecosystem that ensures
shared success with carriers and partners based
on our Digital Service Delivery Platform (SDP)
and our capabilities in converged operations of
digital services. Digital inCloud has connected
113 carriers worldwide, and helped over 2,400
partners deliver hundreds of thousands of pieces of
content around the world. Huawei won TMF's Open
Digital Ecosystem Award for this platform's leading
concepts and successful practices.
Huawei has built five open labs, including the NFV Open Lab,
Global Network Evolution and Experience Center (GNEEC),
Customer Experience Transformation Center (CETC), Service
Provider Operations (SPO) Lab, and Cloud Data Center Open
Lab, to enable carriers to transform and create business value.