Huawei 2015 Annual Report Download - page 117

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Improving the Management System
Our global management system enables us to promote
our corporate culture company-wide and effectively
manage our businesses. Our aim is to:
■ Remain customer-centric and contribute to customer
success.
■ Control risks and ensure business continuity.
■ Adopt CSR to promote sustainable social
development.
Huawei's management system is based on ISO 9001
(an international standard for quality management
systems) and TL 9000 (an international standard for
quality management systems in the telecom industry).
Empowered by continued evolution, Huawei frequently
conducts self-assessments and makes improvements to
meet the requirements and expectations of customers
and other stakeholders.
In the past year, we:
■ Fulfilled the requirements of our management
system in accordance with our corporate strategy;
and continued to develop our customer-oriented
management system. Based on integrated business
processes, the system effectively ensured business
development and continuous improvement.
■ Consolidated excellent business practices to
develop an end-to-end process system composed
of operating, enabling, and supporting processes.
The process system incorporated requirements for
quality, internal controls, cyber security, information
security, business continuity, EHS, and CSR into
multiple business domains, including marketing,
R&D, delivery and service, supply chain, and
procurement.
■ Optimized our business systems through leadership
development, total employee participation, Six
Sigma, quality measurements, and internal and
external assessments and audits.
To ensure that Huawei products and services are
effective and reliable, our management system has been
certified by multiple independent third parties, including
ISO 9001/TL 9000 (quality), ISO 14001 (environment),
OHSAS 18001 (occupational health and safety), ISO
27001 (information security), and ISO 28000 (supply
chain security), as well as SA 8000 (CSR) in the device
domain.
Our company has passed comprehensive audits, regular
assessments, and stringent reviews conducted by
33 of the world's top 50 carriers, and by enterprise
customers from various sectors. These audits and
assessments covered a wide range of items, including
financial robustness, quality management, delivery,
supply chain management, knowledge management,
project management, information and cyber security,
risk management, EHS, CSR, and business continuity
management. Huawei has obtained full and extensive
recognition from its customers in these key domains,
as evidenced by their choice of Huawei as a strategic
partner.
We have continued to entrust professional third-party
market survey companies to conduct customer
satisfaction surveys among our three major customer
groups worldwide: carriers, industry customers, and
consumers. Based on customer feedback, we identified
and consolidated key issues for improvements, and
managed all issues in a closed loop to continuously
improve customer satisfaction.
From Strategy Development to Execution
Our Develop Strategy to Execute (DSTE) strategy
management system makes the following tasks
possible: strategy-driven business planning, budgeting,
and performance appraisals. This system ensures that
the medium-to-long-term strategic objectives of the
company and business units are incorporated into annual
plans and budgets, and that all business units are well
coordinated. It also ensures that corporate investments
are effectively managed to help the company achieve
its strategic and business objectives.