Huawei 2015 Annual Report Download - page 137

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135
Restoring the Networks After the Nepal Earthquake
Huawei engineers restoring communications networks in
a customer's equipment room
enable rescuers to stay connected, and ensure that
the media could report on the disaster and the relief
efforts.
Twenty-four hours after the earthquake, Huawei
and the customer had repaired 40 key base stations
at hospitals, government agencies, disaster relief
centers, and embassies. Over the next few days, we
cut the number of non-functional base stations from
30% to below 6%. Some of our competitors were
unable to organize effective disaster recovery, so we
helped our customer repair 260 non-Huawei base
stations. In areas where the transport network was
no longer functioning, our engineers were ferried by
helicopter deep into the earthquake zone to restore
communications.
Because of these comprehensive measures, local
network equipment was able to perform stably
with dramatically reduced congestion, even though
voice traffic remained high one week after the
earthquake. Once again, these concrete measures
demonstrated Huawei’s unwavering commitment to
network stability.
On April 25, 2015, a devastating earthquake
with a magnitude of 8.1 rocked Nepal, causing
severe devastation and many casualties in local
communities. Communications infrastructure in the
worst-hit areas was badly damaged.
Despite the risk of aftershocks, engineers in Huawei’s
Nepal Representative Office ran all the way to the
local carrier’s equipment room within 20 minutes of
the earthquake. They knew they had to work with
the customer to keep the network operational. Back
at the office, Huawei launched a business continuity
management mechanism and emergency response
plan, set up a disaster recovery team, issued an
earthquake alert, and began stocking medical
supplies and other essential items. The supply chain
and procurement departments swung into action to
support our engineers in the field. Within 30 hours,
the first shipment of emergency equipment arrived.
In the aftermath of the earthquake, voice traffic on
local networks rose to four times its normal levels,
and it remained high over the following week.
This placed enormous strain on already damaged
networks. The power grid was down, and many
base stations did not have enough diesel to keep
their emergency generators running, so even key
stations were failing. Huawei swiftly coordinated all
its resources: power supplies, diesel, and satellite
phones. A joint technical support team with
employees from the Shenzhen HQ, Southern-East
Asia Region, India Representative Office, and Nepal
Office closely with the customer to keep voice traffic
flowing while we scrambled emergency repairs. As
a result, we were able to restore the networks, help
those in the earthquake zone to reach their families,