DHL 2000 Annual Report Download - page 53

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MAIL
45
At the same time we once again achieved a measurable increase in our already
high standard of quality.The transit time measurements in the J+1 segment
certified by the Technischer Überwachungsverein (TÜV) Rheinland rose
from 94.6% to 95%. For our customers,that means that 95% of letters reach
their recipients just one day after they are posted.
Ready for the competition thanks to modern technology
We are equipping ourselves for the future. In financial year 2000 we again
improved our technical equipment and the degree of automation. Overall,
the MAIL corporate division clearly increased its investment volume by
22% from €481 million in 1999 to €587 million.We replaced plant and
machinery, expanded our mail sorting centers,upgraded our IT and re-
newed our fleet of vehicles.
We combine traditional and new media
The communications market is currently going through a transformation.
New media are emerging in the market and establishing a permanent place
for themselves.But these – above all the internet – also provide opportuni-
ties for new services and products.Our strategy is to generate additional
revenue via new products while securing our core business.The Mailing
Factory, an internet-based concept for mailing campaigns, is a concrete
example of new forms of communication that can bridge the gap between
traditional physical communication and the needs of the new economy.
The MAIL corporate division expects further productivity increases in 2001.
We shall continue to review and adjust our product portfolio constantly in
order to be able to respond swiftly to the wishes of our customers.
Domestic transit time*
* TÜV Rheinland-certified measurement
* ISO 9002-certified
J+1 in %
94.6
1999 2000
95.0
International transit time (import)*
J+1 in %
88.4
1999 2000
90.3