DHL 2000 Annual Report Download - page 51

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MAIL
43
As in past years we were once again able to increase the revenue per em-
ployee from €82,000 in 1999 to €83,400.Thanks to improved processes,
our employees were able to increase their productivity, each handling an
average of more than 176,400 items (1999:167,700).
The volume of items delivered also increased.The figure for 2000 was
21.76 billion items as opposed to 21.03 billion items in 1999. This corre-
sponds to a daily volume of over 72 million items.
The Mail Communication business division recorded a1.7% growth in
sales that was seen almost right across the product range.This effect was
supported by the development in the standard, compact and Maxi letter
segments for which sales grew significantly compared with the previous
year.For hybrid mail,too – items posted as electronic data and printed and
delivered by us as a normal letter – there was a clear increase of 5.9% com-
pared with the previous year.
Revenue in the Mail Communication business division remained constant
with €7,371 million. The hybrid mail segment developed exceptionally
well on the revenue front with growth of over 63.1% compared with the
previous year.
Business customers drive the success of the Mail Communication busi-
ness division. Overall, 38.6% of total revenue were accounted for by the
business-to-business segment, 43.3% from the business-to-consumer
area, 10.1% from the consumer-to-business segment and just 8% from
the consumer-to-consumer segment.
Revenue per employee
in
82,000
1999 2000
83,400
Revenue share – exclusive license
Deutsche Post
World Net –
Other
65.5 %
MAIL – Other
12.7 %
Exclusive license
21.8 %
+ 1.7 %
Share of corporate divisions’ total revenue
Deutsche Post
World Net –
Other
65.5 %
MAIL
34.5 %