TD Bank 2009 Annual Report Download - page 158

Canadian Personal and
Commercial Banking
From chequing and savings accounts to com-
mercial lending, our Canadian Personal and
Commercial Banking business offers a full
range of personal financial services and business
banking products.
Through TD Canada Trust, we serve more than
11 million customers and provide our financial
products and services through our retail branch
network, telephone, Internet banking and “TD
Green Machine” automated banking machines.
Through TD Commercial Banking, we serve
large and small Canadian businesses by offering a
broad range of customized products and services.
TD Insurance helps protect more than three
million customers from the “accidents of life”
with a wide range of products including credit
protection, life, critical illness, health, travel,
home and auto insurance.
U.S. Personal and
Commercial Banking
TD Bank, America’s Most Convenient Bank,
is one of the 15 largest commercial banks in the
U.S., with approximately 23,000 employees.
The bank provides a full range of financial
products and services to more than 6.5 million
customers through an extensive network of
more than 1,000 retail locations throughout
the Northeast and Mid-Atlantic regions,
Florida and Metro D.C.
Wholesale Banking
TD Securities provides a wide range of credit,
capital market, advisory and derivative products
and services to corporations, governments and
institutions globally. Our clients choose us for
our knowledge and proven ability to deliver
innovative financial solutions focused on
meeting their performance objectives.
Wealth
Management
TD Wealth Management provides a wide range
of investment products and services to a large
and diverse retail and institutional global client
base, with operations in Canada, the U.S. and
the U.K. In Canada, TD Wealth Management
comprises a number of online distribution,
advisory and asset management businesses
under the TD Waterhouse, TD Mutual Funds and
TD Asset Management brands. TD Ameritrade
provides U.S. clients with a host of services for
the individual investor, as well as relationships
with a large network of independent registered
investments advisors.
OUR BUSINESSES
* TD Canada Trust received the highest numerical score among
the big five retail banks in the proprietary J.D. Power and
Associates 2006-2009 Canadian Retail Banking Customer
Satisfaction StudiesSM. 2009 study based on responses from
12,555 retail banking customers measuring five banks.
Proprietary study results are based on experiences and
perceptions of consumers surveyed in March-June 2009.
T.D. Bank N.A., successor to Commerce Bank, received the
highest numerical score in the proprietary J.D. Power and
Associates 2007-2009 Small Business Banking Satisfaction
StudiesSM. 2009 study based on 7,226 total responses, meas-
uring 27 financial institutions, and measures opinions of small
business customers with annual revenues from $100,000 to
$10 million. Proprietary study results are based on experiences
and perceptions of customers surveyed in July-August 2009.
TD Bank received the highest numerical score among retail
banks in the Mid-Atlantic (NY, NJ, PA, MD, DE, DC) region in
the proprietary J.D. Power and Associates 2006-2009 Retail
Banking Satisfaction StudiesSM. 2009 study based on a total
of 28,570 responses measuring 23 providers in the region and
measures opinions of consumers with their primary banking
provider. Proprietary study results are based on experiences
and perceptions of consumers surveyed in January 2009.
Your experiences may vary. Visit jdpower.com.
The Synovate Customer Service Index (CSI) 2009 survey
was derived from survey invitations sent to around 142,000
demographically and regionally representative Canadians.
The Best Banking Awards for 2009 were based on the
cumulative total of 39,000 responses for the year ending
August 2009. The CSI survey has been conducted since 1987.
100% post-consumer waste, processed chlorine-free,
manufactured using biogas energy
Our success is driven by our people. You
can have the best strategy in the world, but
it means nothing without a talented team
that can execute that strategy.
These Guiding Principles represent our most important values:
Deliver legendary customer experiences
Be an extraordinary place to work
Operate with excellence
Understand our business
Take only risks we understand and can manage
Enhance our brand
Increase shareholder value