TD Bank 2009 Annual Report Download - page 10

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TD BANK FINANCIAL GROUP ANNUAL REPORT 2009 OUR CUSTOMERS AND CLIENTS
6
GREGORY GERALD AND JOHANNA BOBADILLA CHÂTEAUGUAY, QUEBEC
Gregory Gerald and Johanna Bobadilla met in high school in Châteauguay, Quebec, and have made the city their
home ever since. Gregory is co-owner of a barber shop and teaches men’s haircutting at the Nova Career Centre.
Johanna works with young offenders at the Centre Jeunesse. The couple began banking with TD Canada Trust
three years ago after Johanna’s brother-in-law took them to his branch. They hadn’t been happy at their former
bank – they didn’t like the formality and felt it just wasn’t easy to get the information they needed. One of their
first priorities with TD was to get preapproved for a mortgage. Today, Gregory and Johanna own their own home
and have recently taken out a loan to buy a car. What do they like about banking with TD? It all boils down to
customer service.
“I don’t have the words to express how great the people are
at the branch,” says Gregory Gerald. “Everyone is so helpful
and welcoming – they’re really good, regular people and they
make you feel so comfortable. And TD Canada Trust’s long
hours really help.”
TD Canada
Trust’s Award-
Recognized
Service
J.D. POWER AND ASSOCIATES
Highest in Customer
Satisfaction Among the
Big Five Retail Banks
four years in a row*
SYNOVATE
Best in Customer Service
Excellence among the
top five banks five years
in a row*
SERVICE QUALITY
EXCELLENCE AWARDS (SQM)
Call Center Award for
Highest Customer Satisfaction
for the North American
banking sector