TD Bank 2009 Annual Report Download - page 11

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TD BANK FINANCIAL GROUP ANNUAL REPORT 2009 OUR CUSTOMERS AND CLIENTS 7
DAVID AND DIANE THOMSON TORONTO, ONTARIO
David and Diane Thomson have been banking with TD since they got their first Chargex card in 1963. They have
long appreciated the service and convenience that TD offers across all its businesses. When David and his family
moved to the U.S., they kept their business with TD in Canada because they liked having all of their bank accounts
with one institution. David is such a fan of the bank that upon retirement he moved back to Canada and became
chairman of TD’s Private Giving Foundation.
“I love that TD now has operations in the States because my
children and grandchildren live in the U.S.,” says David Thomson.
“I can transfer money to my children. It makes banking so easy.”
We Continue
to Grow
When many banks were retreating,
TD continued to grow. In 2009,
we opened 24 new branches in
Canada and 33 new stores in the
U.S. Similarly, our customers
remain committed to banking
with us. Over the year, personal
and business deposit growth
was up 11 per cent in both Canada
and the U.S.
We have a simple approach
to lending: Don’t make bad loans
in good times, but continue to
make good loans in bad times.
We’ve done just that. In 2009,
personal and business loans
grew by 13 per cent in both
Canada and the U.S.
Deposit and loan metrics are based on the percentage change in average balances in Q4 2009 versus Q4 2008. The fourth-quarter comparison was used as it presents figures
that are representative of actual growth and in the U.S. does not include loan growth resulting from the Commerce acquisition, which was completed on March 31, 2008.