TD Bank 2009 Annual Report Download - page 14

TD BANK FINANCIAL GROUP ANNUAL REPORT 2009 OUR EMPLOYEES
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It’s our people who’ve delivered on our commitments to our customers, clients, shareholders
and communities. It’s because of what they do, every day, that TD is a customer-service
leader, is recognized as one of the world’s safest and strongest banks and is able to make a
real difference in communities.
INVESTING IN OUR EMPLOYEES
Continuing to invest in employees goes hand in hand with maintaining our momentum and
being the better bank. It’s all about building and sustaining a great team of employees and
being ready to move on opportunities today and tomorrow. Despite the tough economic times,
we invested more than $55 million in employee training and development in 2009. Providing
development and career opportunities is part of our commitment to employees.
AN EXTRAORDINARY PLACE TO WORK
We work hard every day to make TD an extraordinary place to work. That’s what attracts
great people and that’s what makes them want to stay. TD is about building an inclusive,
barrier-free environment where every employee feels valued, respected and supported.
If we want the best employees, we need to tap the broadest possible talent pool and be
a place where people, no matter what their background, can reach their full potential.
Wherever we do business, we’re being recognized as a great place to work.
Recruiting the Best
We go to great lengths to recruit employees
who can provide legendary customer
experiences. Take Pam Szalajeski, an HR
Business Partner with TD Bank, America’s
Most Convenient Bank, in Lewiston, Maine.
Whenever she goes out, she keeps her eyes
open for people who deliver exceptional
customer service – who really WOW!
customers. “When that happens, I introduce
myself, hand them my business card, tell
them about the wonderful company I work
for and invite them to schedule an interview.
I’ve done this so often that my husband and
kids will point people out to me.”
Momentum =Outstanding Employees
What’s behind the TD difference? Our exceptional employees. You can’t have a great organization
unless you have great people. And we do – 74,000 of them. In 2009, when the global financial
industry faced challenges like never before, they showed – time and time again – that they really
are the best team in banking.
Employees from a TD Canada Trust branch in Calgary enjoy a barbecue in Bowness Park during Employee Appreciation
Week, an annual celebration of our outstanding employees.
Going the extra
mile to recruit great
employees
Pam Szalajeski, an HR
Business Partner with
TD Bank, America’s
Most Convenient Bank
HEWITT CANADA
TD Bank Financial
Group named one of
Canada’s 50 best
employers
MACLEAN’S
TD Bank Financial
Group named one
of Canada’s top 100
employers
TRAINING INC.
TD Bank, America’s
Most Convenient Bank,
named one of the top
125 trainers
HUMAN RIGHTS
CAMPAIGN
TD Bank, America’s
Most Convenient Bank,
named one of the
best places to work
for LGBT equality
CHARTERED INSTITUTE OF
PERSONNEL AND DEVELOPMENT
TD Waterhouse U.K. named winner
in the Total Reward category
OUR EMPLOYEES