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ANNUAL REPORT 2007
13
Providing higher value through
4-tiered solution structure
In order to meet customers' needs, such as
building document management systems
to include both paper and electronic doc-
ument, improving office work efficiency,
reducing costs, saving energy, and so on,
Ricoh defines its solution structure in four
tiered and is making efforts to reform its
business structure. As for the promoting
printing solutions, we have developed
business on a global scale by proposing
total cost of ownership (TCO) reduc-
tion solutions utilizing copiers/MFPs
and printers together, and have earned
a strong reputation for our worldwide
support and services. In addition, in de-
veloping document solutions to improve
customers’ workflow, we provide software
tool kits to link MFPs with mainframe
computer systems, improve the support
structure of technology centers to propose
the optimum environment, and support
the introduction of those systems in Ja-
pan, the Americas and Europe. And we
continuously strengthen the sales struc-
ture for solutions.
Establishing a document
solution division in the U.S.
In June 2006, Ricoh established the
DS&S
＊
Division to provide global so-
lution services at Ricoh Corporation
(changed to Ricoh Americas Corporation
from April 2007) in New Jersey. This
division will provide leading-edge docu-
ment solutions using Ricoh hardware,
software and IT networks with consistent
global quality.
＊ Document Solutions and Service
In May 2006, Ricoh and Adobe Systems Inc. (California,
U.S.A.) agreed to strengthen their cooperative relation-
ship for document solutions and to carry out joint product
development and global marketing activities. This agree-
ment makes it possible for Ricoh to include Adobe PDF™
support in its products and to provide document solutions
with greater flexibility, security, and efficiency.
"@Remote" is a solution that determines the state of copi-
ers and printers on a network at a distance in real time and
provides accurate and speedy support and service.
This makes possible unified management of a global cor-
poration’s branches and provides efficient operation of of-
fice equipment through a complete support organization.
Alliance with Adobe Systems Inc. "@Remote" remote management solutions
Evolution of MFPs
4-tiered solutions structure
∼1987
2001
2003
Network
System
Stand-
Alone
1987
1991
Digital generation-I 1995
1998
Digital generation-II
Digital generation-III
Operational process innovation
Multifunctional copier Networked copier
Document
Solution
Printing
Solution
Digital copier
Analog copier
Multifunctional
copier
Networking
copier
Color copier
Next
generation
MFP
IT function Intelligent MFP
Ricoh document highway Concept
GW architecture
Ricoh document highway Concept
GW architecture
2 Solutions
MFP
Document
Solutions
Printing
Solutions
Network
System
Stand-Alone
Equipment
1
2
43
Client
Internet
E x p a n s i o n o f B u s i n e s s
Fusing unique image and
information processing
technologies and
attaining efficient,
cutting-edge document
management
Achieving ideal printing
environments that match
the customer business
environment
Providing equipment that
gets a jump on the
network era and uses
image and information
processing technology
Computerized Document
Management System
Digitization of
paper
documents
Scanned data,
faxed data
Distribution,
storage, and
retrieval of
documents
Printout Data
faxed
Output of
Electronic data
Storage,
retrieval, and
utilization of
documents
Efficient Printing Flow
Printing an
other job
Out of toner
Ready
to print
Printer
Printer
Printer
Printer Digital camera Scanner
Providing leading
products of copier,
printer and facsimile,
which form the core of
our business
Copier Facsimile
Printer