O'Reilly Auto Parts 2006 Annual Report Download - page 9

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Service with a smile goes a long way in letting our customers know we
value the opportunity to do business with them. Our team members have been
empowered to do “whatever it takes” to go the extra mile to meet the needs
of our customers. They know that the business relationships they help build
today, will result in the growth of our Company for years to come.
o’reilly automotive 2006 annual report
page 7