O'Reilly Auto Parts 2006 Annual Report Download - page 14
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o’reilly automotive 2006 annual report
page 12
“Customers don’t care what you know
until they know that you care.”
charlie o’reilly
Our business is pleasing customers, and we are committed to doing so in the following ways:
we will train our team members to be the most knowledgeable Professional Parts People in the
industry; we will stand behind anything that we sell; we will make customer satisfaction our
#1 priority; and we will be loyal to our customers in order to keep them coming back.