Hyundai 2010 Annual Report Download - page 15
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Please find page 15 of the 2010 Hyundai annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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Having the best quality and service means being the most competitive
A bright tomorrow can only be reached by the greatest effort today. To demand the best in
quality and customer service is the greatest task that Hyundai faces.
Quality management, and the effort to keep our rst promise to the customer
Hyundai’s philosophy is that our most important promise to the customer is top quality. To
keep this promise, Hyundai works to become a most-wanted brand through expansion of its
top quality image.
Service management, perfection with detailed interest and concern
Our “before-service” program, offered worldwide, goes looking for the customer before the
customer comes looking for us. In addition, Hyundai operates HGSI, an improved customer
satisfaction index, that is the basis for evaluating and improving the overall level of service
to achieve greater customer satisfaction. In order to provide the same premium service
worldwide, regardless of dealer, Hyundai provides an elite dealer certication for superior
dealers and a Hyundai Training Program to provide an additional of service.
1 Before-service Germany road show
2 Before-service Poland owner care campaign
3 Before-service Serbia owner care campaign
4 Before-service Switzerland product management service
training