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204
Deutsche Post World Net Annual Report 2008
Glossary
Container
Sealed, reusable metal box for carrying goods.
Contract logistics
Performance of complex logistics and logistics-
related tasks along the value chain by a serv-
ice provider. Services tailored to the particular
industry and customer are provided under
contracts lasting several years.
Day Defi nite
Delivery of express shipments on a specifi ed
day.
Dialogue marketing
Market-orientated activities which draw on
direct communications to selectively reach tar-
get groups through a personal, individualised
approach and to enter into dialogue.
Distribution
Process fl ows in the sales channel from pro-
ducers via wholesalers / retailers to consumers.
EU Postal Directive
Legal framework for the postal markets
in the member states of the European Union.
Exclusive licence
In accordance with the German postal act,
Deutsche Post AG had the exclusive licence
until the end of 2007 to commercially
transport certain items. The exclusive licence
expired with effect from 1 January 2008.
Federal Network Agency
(Bundesnetzagentur)
National regulator for electricity, gas, tele-
communications, post and railway. Previously
the Regulatory Authority for Telecommunica-
tions and Posts (Regulierungsbehörde für
Telekommunikation und Post).
First Choice
Group-wide programme aimed at improving
service quality and enhancing customer focus.
Full Container Load (FCL)
Shipments which completely fi ll a container.
Global Customer Solutions
Customer relationship management organi-
sation for the Group’s largest and most
important global clients.
GoGreen
Deutsche Post World Net’s climate protection
programme.
Hub
Main transhipment base. Collection centre for
the transhipment and consolidation of fl ows
of goods.
Intermodal transport
Transport chain integrating different modes
of transport, often combining road and rail.
Less than Container Load (LCL)
Loads that will not fi ll a container by them-
selves and are therefore grouped for ocean
transport.