DHL 2003 Annual Report Download - page 80
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Group structure optimized
Deutsche Post World Net’s overall structure is strictly classified by Corporate Divisions.
It is managed by the Group’s Board of Management, which is supported in this task
by the Corporate Departments at the Group headquarters. The operating business is
divided into four Corporate Divisions, which we present as segments in accordance
with the IASs, and additional Corporate Services units.
The headquarters was restructured as part of the STAR value creation program as
of July 1, 2003. It is a lean management unit that is now tailored exactly to its manage-
ment tasks. Core Group management encompasses strategic development, performance
and resource management. Operational tasks and responsibilities were transferred
accordingly from the headquarters to the Corporate Divisions and service units. In the
service units, this concerned horizontal functions performed by internal service
providers, such as information technology.
In line with the new management and control principles, we also further
developed our Corporate Guidelines that regulate efficient cooperation in the complex
Group structure, and relaunched them on August 1, 2003. There were updated on
November 1, 2003.
As of November 1, 2003, our Board Member Finance acquired responsibility
for all financial matters, accompanied by the direct integration of the relevant organ-
izations from the Corporate Divisions. This creates greater transparency and allows
faster decision-making.
As of August 1, 2003, we reorganized the MAIL Corporate Division by restruc-
turing the Mail International Business Division and those activities previously under
the responsibility of, and reported in, the EXPRESS Corporate Division. The new
Business Division also contains activities previously reported in the Foreign Domestic
International Business Division.
We continued with our reorganization in the EXPRESS and LOGISTICS
Corporate Divisions in 2003. For instance, we spread management responsibility over
separate Board Departments. Dr. Frank Appel took over the management of the
LOGISTICS Corporate Division as of November 1, 2003.
In addition, we streamlined our organization by dissolving the headquarters’
EXPRESS regional business departments on January 1, 2003.
Until 2002, the Danzas group and its three Business Units, Solutions, Inter-
continental, and Eurocargo, were part of the LOGISTICS Corporate Division. The
Eurocargo Business Unit was incorporated into the EXPRESS Corporate Division
in 2003.
In the FINANCIAL SERVICES Corporate Division too, we streamlined our
management responsibility. The former structure of retail outlets with 25 branches
was replaced by 10 sales directorates throughout Germany. At the same time, the
number of business departments in the field was reduced from five to four.
In March 2003, we started a STAR project to examine Deutsche Post World
Net’s legal structure. The project’s objective is to optimize this structure and to reduce
the number of independent legal units globally. The restructuring aims to create