DHL 2003 Annual Report Download - page 49
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LOGISTICS
Corporate Divisions
In the DHL Danzas Air & Ocean Business Division, we have been awarded
global ISO 9001 : 2000 certification. In Asia, we are the first logistics company to achieve
this standard, with a record number of 86 certifications in 13 countries. Our quality
standards also extend to the selection of suppliers and freight carriers, and we make
regular checks to ensure that they comply with our defined standards.
STAR value creation program: growth through integration
By consolidating all of the Group’s logistics and express activities under the DHL
umbrella brand, we have combined functions throughout the Group that were previ-
ously managed separately, such as finance, human resources, and IT; their integration
is proceeding as planned. We will now start to gradually merge our locations, too.
In the year under review, we launched the “MORE” program in the DHL
Solutions Business Division with a view to achieving qualitative growth. The key
measures are aimed at focusing the infrastructure on a few specialized locations for
capital-intensive projects, increasing warehouse productivity, and intensifying sales
activities.
DHL Danzas Air & Ocean does not maintain its own air and ocean fleet; instead,
it buys loading space and charter capacity as required. We are increasingly using DHL
aircraft to increase capacity utilization and reduce overall costs. Additional freight
capacities are now consolidated and procured jointly.
A focus on the industries and regions of the future
In the DHL Solutions Business Division, we intend expanding our existing customer
relationships and ensuring risk diversification by retaining a balanced customer
portfolio. We want to intensify our activities in Asia and the Americas.
We will expand and adapt our European network in the light of the imminent
accession of a number of Eastern European states to the EU. To optimize our own
infrastructure, we will bundle capacities at strategic locations in future and keep them
available for the specific operational requirements of our customers.
In the DHL Danzas Air & Ocean Business Division, we are already well posi-
tioned in China. We have the necessary licenses for our locations that allow us to
operate and manage the related transactions independently. Additional licenses
obtained in 2003 now also allow us to provide domestic logistics services. In the next
few years, we will press ahead with our strategy of continuous growth, open more
offices, and intensify goods transport into and out of neighboring countries.