DHL 2003 Annual Report Download - page 43
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EXPRESS
Corporate Divisions
We combine air and ground transport for our customers
The EXPRESS Corporate Division not only provides the Group’s courier, express, and
parcel (CEP) activities but also contains the activities of the former Eurocargo Business
Unit, which was transferred from the LOGISTICS Corporate Division at the start of
the year.
The restructuring of the Mail International Business Division as of August 1,
2003 also impacted the EXPRESS Corporate Division. Since that date, our inter-
national mail activities have been reported in the MAIL Corporate Division. We have
adjusted the reporting structure in the EXPRESS Corporate Division and now report
our activities by region: Europe, Americas, Asia/Pacific, and Emerging Markets.
In our largely ground-based transport network in the Europe region, we deliver
express shipments and parcels not only within European countries but also across
borders within the whole of Europe and globally. Since the addition of the former
Eurocargo activities, we also provide groupage services, as well as offering our
customers transport solutions for less than container loads and full container loads
(LCLs/FCLs). This reflects the trend towards larger, more cost-effective units.
The integration of DHL’s air freight network means that we are now increasingly
combining ground-based and air transport. This allows our customers themselves to
decide the speed of transportation, and hence the price. While the business-to-con-
sumer segment accounts for a large part of our business in Germany, our focus in the
European network is on business-to-business. This results in differing product require-
ments: in Germany, our customers mostly send single parcels, whereas in most of
the rest of Europe, we are primarily contracted for or pallet
distribution.
multi-parcel shipments
A multi-parcel shipment is a
number of parcels sent together
in a single delivery, which is trans-
ported on the basis of a single
transport agreement.