DHL 2003 Annual Report Download - page 51
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FINANCIAL SERVICES
Corporate Divisions
The right offering for each target group
In addition to Postbank, FINANCIAL SERVICES includes the retail outlet network
as well as the Pension Service.
Postbank is active in Germany’s industry for 11.5 million
private and business customers and bundles its activities by customer group and
brand area.
Postbank offers private customers a wide range of financial services through
its Business Divisions: Services and Loans, Savings and Mutual Funds, Insurance
Products, and Mortgages. Its offering in the area of loans is complemented by the
activities of DSL Bank. In 2003, Postbank formed Postbank Vermögensberatung AG
to enable it to provide a tailored service for more affluent private customers. Mobile
sales units now advise customers on questions about savings and investments
personally and in private.
The business customer segment covers the self-employed and professionals,
craftsmen and tradesmen, and small businesses with external revenues of up to
€2.5 million. Its key product is the checking account, supplemented by the offering
of a full-service bank, including the entire range of investment, loan, and insurance
products.
Postbank defines companies with external revenues of more than €2.5 million
as corporate customers. It offers its 40,000 customers in this target group all of the
services relevant to payment transactions, as well as specialized forms of finance, such
as commercial and logistics finance. Together with corporate finance, this latter forms
the core business of Postbank’s US subsidiary, PB Capital.
retail banking
Retail banking: standardized
mass-market banking.