DHL 2003 Annual Report Download - page 146
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Fast moving consumer goods
Consumer goods that sell quickly and are
constantly restocked, such as food, drinks,
and cleaning materials.
Full container load (FCL)
Combination of several part loads.
Gateway
Collection center for the transshipment
and consolidation of international flows
of goods in a certain direction.
German Postal Act (Postgesetz)
The purpose of the German Postal Act,
which was adopted on January 1, 1998,
is to promote postal competition through
regulation and ensure the nationwide
provision of appropriate and sufficient
postal services. The Postal Act includes
regulations on licensing, price control,
and the universal service.
Groupage
Goods of a relatively small volume that are
transported in groups.
Hub
Collection center for the transshipment
and consolidation of flows of goods in all
directions.
IATA
International Air Transport Association.
ISO 9001
Standard issued by the International
Organization for Standardization that is
regarded globally and across industries as
the core standard for quality management
systems.
Basel II
The revised Basel Capital Accord that seeks
to make the capital adequacy requirements
for banks more risk-sensitive than the
original 1988 Accord. It also reflects recent
developments on the financial markets
and in risk management techniques.
Business-to-Business (B-to-B)
The exchange of goods, services, and
information between companies.
Business-to-Consumer (B-to-C)
The exchange of goods, services,
and information between companies
their consumers.
Carrier sequence barcode sorter
Sorts machine-readable letters auto-
matically according to carrier route.
Consolidated load
Combination of several standard loads
into a consolidated shipment.
Contract logistics
Granting of longer-term logistics contracts
to logistics service providers.
Cross-selling
Existing customer contacts are leveraged to
sell additional products and services from
various Corporate Divisions.
Direct brokerage
Online securities brokerage business.
Direct marketing
The focusing of business activities on
current or potential customers who are
addressed personally, for example by
visiting them, or by letter, telephone,
fax, or e-mail.
Direct portal
The homepage of a website that bundles
information for specific target groups.
Directors’ dealings
Since July 1, 2002, securities transactions
by Managing Board and Supervisory
Board members of listed companies, as
well as by their immediate families,
that involve their own company’s shares
must be published without delay in
accordance with section 15 a of the WpHG
(German Securities Trading Act).
Emerging markets
Economic growth regions, for example in
Southeast Asia, Latin America, and Eastern
Europe.
Exclusive license
In accordance with the Postgesetz (German
Postal Act), Deutsche Post AG has the
exclusive license (which will expire at the
end of 2005) to transport letters and
addressed catalogs weighing less than
100g and costing less than three times the
standard rate. Exceptions include the trans-
portation of letters with identical content
weighing more than 50g and higher-value
services providing special features. As of
January 1, 2006, the exclusive license
(which will expire at the end of 2007) will
be lowered to 50g or two-and-a-half times
the standard rate.
Glossary