DHL 2003 Annual Report Download - page 147

Download and view the complete annual report

Please find page 147 of the 2003 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 152

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152

143
Glossar
Joint delivery
Delivery of both mail and parcels by mail
carriers.
Just-in-time-production
The timing of production is closely linked
to customer demand, which means that
storage space can be reduced to a minimum
or eliminated altogether.
Less than container load (LCL)
Loads sent by several shippers and/or
destined for several recipients that will not
fill a container by themselves and are
therefore grouped into a consolidated load.
Multi-channel bank
A bank that markets its products and
services using several sales channels.
NVOCC (Non Vessel Operating
Common Carrier)
A transport company that carries goods
by sea in its own name, and generally also
issues its own bills of lading, but does
not own any shipping space.
One-stop shopping
The supply of all products and services
from a single source.
Online banking
Banking services that are processed
electronically and offered to customers
via the Internet.
Open service outlet
Modern retail outlet with open service
areas.
Outsourcing
The subcontracting of logistics tasks.
Philately
Deutsche Post’s philately division not only
coordinates the development, production,
and distribution of German postage
stamps, but also operates the largest
philately mail-order business of all postal
organizations in the world.
Pick-up and delivery
In addition to delivering shipments from
their vehicles, parcel deliverers pick up
shipments from customers on their delivery
rounds.
Postal Universal Service Ordinance
(PUDLV – Post-Universaldienst-
leistungsverordnung)
This ordinance was issued in 1999 and
decrees to what extent and under what
quality standards letters, parcels, and press
products must be transported within
Germany and in Europe.
Price-cap procedure
The RegTP (see below) approves prices
for mail products on the basis of the
parameters it stipulates to set the average
changes in these prices within a basket
of consolidated services.
Rating
The assessment of a company’s credit
rating based on qualitative and quantita-
tive factors.
Regulatory Authority for Tele-
comunications and Posts
(RegTP – Regulierungsbehörde
für Telekomunikation und Post)
Created on January 1, 1998, as the succes-
sor to the Bundesministerium für Post und
Telekommunikation (BMPT – Federal
Ministry of Posts and Telecommunications)
and the Bundesamt für Post und Telekom-
munikation (BAPT – Federal Office for
Posts and Telecommunications); regulates
the German postal and telecommunications
market.
Same day
Delivery of express shipments on the day
they were handed over to Deutsche Post.
STAR
Deutsche Post World Net’s Group-wide
integration and value creation program.
TEU
Twenty-foot equivalent unit. Standardized
container unit measuring 20 feet in length
(1 foot = approx. 30 cm)
Tracking & tracing
Electronic system for following shipments.
Tracking refers to establishing the current
status of the shipment, and tracing to the
process of determining its history.
Value added services
Services that go beyond the core services
offered and thus create added value.
Additional Information