Carphone Warehouse 2015 Annual Report Download - page 8
Download and view the complete annual report
Please find page 8 of the 2015 Carphone Warehouse annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
 |
 |
Dixons Carphone plc Annual Report and Accounts 2014/15
Strategic report
Group Chief Executive’s Statement
6
The consumer electronics and mobile phone landscapes
are in a constant state of flux – and never more so than today.
This creates challenges of course, but also some exciting
opportunities. The growth of smartphones, tablets and the
speed of internet access both in and out of the home, together
with an increasing number of connected devices, are changing
the way people live their lives, communicate, and use
technology. This has made a number of new markets available
to Dixons Carphone, including wellness, security, content and
home management. We are focused on building strong
positions in these markets in the next few years.
On top of this, the growing complexity and interconnectivity
of products means that customers are increasingly demanding
help and support throughout a product’s lifecycle, from
choosing the right product at the outset through to installation,
connection, and repair. This provides an increasing opportunity
for our Geek Squad and KNOWHOW services, as customers
ask for help in getting their products working – and keeping
them working.
Behind our end-to-end service operation we have a
comprehensive - and unique - infrastructure, including
technical support, delivery, installation, repair and recycling.
We plan to leverage this infrastructure to widen our services
customer base right across our core markets.
Finally, every team and every individual will have been affected
by the many changes that the organisation has navigated this
year. I began by listing some of the many achievements we
have accomplished in the year, but to do all this whilst ensuring
we did not take our eye off the ball is a testament to the
creativity, skill, fortitude and hard work of the very talented
men and women that make up Dixons Carphone. I would like
to take this opportunity to offer my humble and heartfelt thanks
to them.
Sebastian James
Group Chief Executive
16 July 2015