Carphone Warehouse 2015 Annual Report Download - page 19
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Dixons Carphone plc Annual Report and Accounts 2014/15
Strategic report
17
Example mitigating actions and related strategic priorities
Principal risk Example mitigating actions Related strategic priorities
1. Dependence on
networks and key
suppliers
• New multi-year commercial agreements with all the major MNOs
have been agreed this year, which closely align interests and
drives value for both of us
• Continuing to leverage the scale of operations to strengthen
relationships with key suppliers and maintain a good supply
of scarce products
• Sustainable retail business model in a
multi-channel world
2. Consumer environment
and sustainable
business model
• Strategic and business planning takes into account varying
economic scenarios, with ongoing monitoring by finance and
senior executives
• Close scrutiny of product performance, trading results,
competitor activity and market share
• Use of customer insight / advocacy to monitor success of
initiative and actions
• Continued focus on driving cost improvements through both
merger synergy and “business as usual” cost-efficiency initiatives
• Ongoing evolution of our multi-channel proposition
• Differentiation from competitors through strategic partner
relationships, innovative propositions, and high quality
customer service
• Working to leverage expertise and scale to build partnerships with
other retailers and businesses through Connected World Services
• Sustainable retail business model in a
multi-channel world
3. Greek Exit from
the Euro
• A number of exit scenarios have been modelled in order
to understand and mitigate the potential impact on the
Group’s business
• Review of local funding arrangements including factoring of
debtor receivables
• Sustainable retail business model in a
multi-channel world
4. IT systems and
infrastructure
• Significant investment being made in IT systems and infrastructure,
supported by rigorous testing processes
• Individual system recovery plans in place in the event of failure
which are tested regularly, with full recovery infrastructure available
for critical systems
• Long term partnerships with ‘tier 1’ application and infrastructure
providers
• Leverage scale, knowhow and unique
asset base to drive growth
5. Information security • Investment in information security safeguards, monitoring, in-house
expertise and resources
• Committee comprising senior management responsible for
oversight, co-ordination and monitoring of information security
policy and risk
• Ongoing training and awareness programmes for employees
• Sustainable retail business model in a
multi-channel world