Carphone Warehouse 2015 Annual Report Download - page 35

Dixons Carphone plc Annual Report and Accounts 2014/15
Strategic report
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The Group processed 16,381 handsets and 248 non-mobile
items, with the proceeds paid into the CPW Foundation to
support charitable activity.
The total WEEE collected in the Nordics is 93,606 tonnes with
a recovery rate of 77% material, 22% thermic / incineration
and 1% landfill.
Transport and Delivery
Our Home Delivery Fleet continues to grow in response to
increasing demand. We carried out 1,426,577 deliveries in
2014/15 by our operated fleet compared to 957,630 in
2013/14. The fleet covered 19,871,184 km which is an increase
of 32.6% year on year, with CO2 emissions at 9,311 tonnes, an
increase of 44% on last year. These increases are due mainly
to the higher proportion of deliveries carried out on our own
operated fleet versus fleet operated by our franchises, in
comparison to last year.
We took delivery of a further fifty 7.5 tonne Euro 5 vehicles –
the last batch we will procure before switching to the new Euro
6 vehicles in line with new emissions legislation. These vehicles
have been fitted with forward facing cameras and tracking
which has also been rolled out to our white goods repair vans
to help us with accident reduction initiatives. Also this year, we
consolidated the Carphone Warehouse branch delivery fleet
with a specific element of the Currys and PC World branch
delivery network utilising the existing fleet, enabling us to
realise some of the benefits of the combined network.
Combined DHL Fleet
Although our carbon emissions are up year on year, we have
driven efficiencies on the combined DHL fleet.
Fleet emissions are at 16,311 tonnes for 2014/15, this is an
increase of 11% year on year with miles driven also up 11%
at 14,041,859. Transported volume is up by 12% year on year
and 31% over two years. Cube delivered per mile driven has
decreased by 1.14%. Overall combined trailer fill is up by
1.03m3 per vehicle year on year or 1.79%. This efficiency has
saved an additional 500 road trips.
For 2015/16, we will look to capitalise on year on year and two
year performances and progress. A complete review of the
existing tractor and trailer fleet has been undertaken and we
will remove and replace older trailers. We will also introduce
more premium cube trailers into the network with a greater
carrying capacity and are involved in on-going discussions
in relation to tractor units. As part of our on-going Network
Design review for 2015/16, strategic locations will be
introduced to allow us to reduce our stem mileage from
the central distribution point in Newark.
In the Nordics, the number of kilometres driven from our
Nordic Distribution centre to stores is 11.85 million which
is up 2.5%.
Supplier relationships
We are committed to upholding and respecting human
rights. While we do not operate a separate human rights policy,
these values are reflected in our equal opportunity practices
throughout the Group and in our ethical policies and
processes. We expect all our suppliers to operate in a fair
and honest way towards their employees and those with
whom they do business.
Charity and Community
We aim to be a responsible member of every community
we do business in, whether it’s by match-funding employee
fundraising, community initiatives or charity partnerships, we
will implement new ideas to make a positive impact locally.
The business contributed a total of £935,000 to charitable
causes in the UK & Ireland and a further NOK 1.9 million
(£154,000) in the Nordics.
Get Connected
Dixons Carphone continued Carphone Warehouse’s long term
support of Get Connected. This registered charity is the UK’s
only free, confidential helpline for under 25s who need help
with any issue, providing support and counselling for those
experiencing problems with mental and emotional health.
Young people can access Get Connected by phone, email,
web-chat or text. They may also use WebHelp 24/7, the online
help directory.
Last year we raised £323,000 for Get Connected through
activities such as Carphone Warehouse Race to the Stones,
a supplier quiz, Give As You Earn and individual colleague
fundraising. The majority of these funds were raised through
the Dixons Carphone Charity Dinner and Auction.
In 2014/15 Dixons Carphone also contributed £160,000
to accommodate the Get Connected helpline service in
office space.
We have worked closely with Get Connected to reduce their
dependency on our business. As a result, the charity has
secured funding from The Cabinet Office and The Department
of Education and continues to grow its trading income.
In response to business demand, Get Connected now offer
remote helpline volunteering opportunities for local
communities and employees, including those with mobility
restrictions who are prevented from participating in many
traditional forms of volunteering.
In 2014/15, Get Connected helped 250,000 children and young
people in crisis which is an increase of 100,000 year on year.
Dixons Carphone Foundation Charity Dinner and Auction
March 2015 saw our first joint fundraising event in aid of our
new Dixons Carphone Foundation. This event was supported
and attended by suppliers and partners from across the
business, raising a record breaking net total of £427,000.
This figure includes a donation of £213,000 by Dixons
Carphone after we pledged to triple the income taken
during the live Auction.
From these proceeds, Get Connected received £214,000,
Tablets for Schools will receive £200,000 with £14,000 being
paid into the Foundation to support causes that leverage
technology to address social issues.