Carphone Warehouse 2015 Annual Report Download - page 11

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Dixons Carphone plc Annual Report and Accounts 2014/15
Strategic report
9
CWS is active in five different areas summarised as follows:
Suite of services Why so complicated? Example services Existing clients
Connected
Retailing
Multi-channel
consultancy and support
for connected product
and service propositions,
ranging from specific
managed services
through to full retail
partnerships
• MNO and supplier
relationships
• Complex propositions
• Exposure to fraud
• Complex remuneration
structures
• Need for highly trained
consultants
• Sales processes and
proposition design
• Store format design
• Employee blueprint
and reward model
• Customer fulfilment
and loyalty
Samsung
Sprint
Services and
Support
Partner Aviva
Provision of insurance
services, including policy
administration, claims
administration and
fulfilment, and provision
of technical support
solutions for connected
devices
• Regulation
• Exposure to fraud
• Repairs: manufacturer
accreditation
• Insurance and claim
management
• Trade-ins
• Repairs
• Delivery
• Remote technical
support
B
RBS
TalkTalk
Technolog
y
Platform
Partner
A
ccenture
Provision of technology
platforms and managed
services to support
complex transactions,
connections to service
providers and customer
relationship management
• Capital intensive in initial
stages
• Requires interfaces to
networks
• Tracking serialised stock
• Credit checking
• honeyBee assisted
sales tool
• Activation services
• Web solutions
• Data security suite
• Customer
relationship
management
Product
solutions
Leverages Dixons
Carphone’s scale and
commercial relationships,
enabling partner retailers
to source hardware
• Scale is key to buying
power
• Short supply of popular
devices
• Rapid product cycles
• Commercial
relationships
• Scale advantages
• Purchasing benefits
TalkTalk
The Good Guys
MVNO Leverage Dixons
Carphone’s expertise in
MVNO builds to
aggregate services via
white label
• Significant upfront
investment in platform
•
V
irtual mobile
network provision