Carphone Warehouse 2015 Annual Report Download - page 20

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Dixons Carphone plc Annual Report and Accounts 2014/15
Strategic report
Principal risks to achieving the Group’s objectives
18
Specific risks and potential impacts
Principal risk Specific risks Potential impacts
6. FCA Regulation • Failure to manage the business of the Group in compliance with
Financial Conduct Authority (FCA) regulation to which the Group
is subject in a number of areas including the mobile insurance
operations of The Carphone Warehouse Limited
• Reputational damage
• Financial penalties
• Reduced revenues and profitability
• Deteriorating cash flow
• Customer compensation
7. Colleague retention
and capability
• The organisational structure and related accountabilities
restrict the ability to run the business effectively and adapt
to market change
• Failure to attract, develop and retain quality and depth of
necessary leadership and management talent
• Reputational damage
• Reduced revenue and profitability
• Deteriorating cash flow
• Loss of competitive advantage
8. Business continuity
plans are not effective
and major incident
response is inadequate
• A major incident impacts the Group’s ability to trade and business
continuity plans are not effective resulting in an inadequate incident
response
• Reduced revenue and profitability
• Deteriorating cash flow
• Reputational damage
• Loss of competitive advantage
9. Health and Safety • Failure to effectively protect customers and / or colleagues from
injury or loss of life
• Employee / customer injury or loss of life
• Reputational damage
• Financial penalties