Canon 2005 Annual Report Download - page 23

Download and view the complete annual report

Please find page 23 of the 2005 Canon annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 90

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90

21
Japan, Asia and Oceania
Consolidated net sales in Japan totaled
¥856 billion, representing 22.8% of
Canon’s sales worldwide. Canon Sales has
eliminated redundant sales and service
channels and boosted efficiency by
restructuring its group operations. Thanks
to these structural reforms, the Canon
Sales Group succeeded in beefing up its
prowess in the arenas of direct sales and
the delivery of business solutions.
Backed by a strong tailwind of growth
throughout Asia on the whole, combined
sales for China, Oceania and Asian coun-
tries excluding Japan, together comprising
our Other areas segment, increased
22.6% over the previous fiscal year to
¥571 billion. This represents 15.2% of
Canon’s consolidated net sales, up from
13.4% in 2004. In addition to China,
Canon is also fortifying its sales operations
in India and Vietnam.
Improving Customer Satisfaction
Keeping in tune with customer needs
keeps Canon at the top in its businesses.
Canon constantly endeavors to enhance
customer service and improve customer
satisfaction. We are greatly expanding our
solutions-based services in the office
imaging business by consulting with
clients to customize MFDs using MEAP to
create optimal solutions for their docu-
ment needs. We are also pushing ahead
with initiatives to upgrade SCM across
our business segments for timelier prod-
uct delivery. Canon has set up its Web
Self-Service System (WSSS), a Web-based
system for providing service and support
for users of Canon consumer products for
troubleshooting, device driver and user
guide downloads, and other services.
With a sales focus on solutions, Canon won SOCIÉTÉ GÉNÉRALE Group as a customer,
receiving orders for over 2,500 digital MFDs and color copying machines
With new retail shops, Canon expects
significant growth in India’s market