BT 2011 Annual Report Download - page 7

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OVERVIEW
4
Where we operate
OVERVIEW
OUR BUSINESS
BT is one of the world’s leading communications services
companies, serving the needs of customers in the UK and in more
than 170 countries worldwide. Our main activities are the provision
of fixed telephony lines and calls, broadband, mobile and TV
products and services as well as managed networked IT services.
In the UK we are a leading communications services provider,
selling products and services to consumers, small and medium-
sized enterprises and the public sector. We also sell wholesale
products and services to communications providers in the UK
and around the world. Globally, we supply managed networked
IT services to multinational corporations, domestic businesses
and national and local government organisations.
Our main activities
We aim to carry out our business in a responsible and sustainable
way. Increasingly, our customers, shareholders, suppliers and
our people expect this from BT. The innovative solutions we
develop will benefit both society and our long-term development.
Sustainability
CR INDEX
PLATINUM PLUS
BT Global Services
BT Retail
BT Wholesale
Openreach
2011 external revenue and adjusted EBITDA by line of business
External revenue Adjusted EBITDA
10%
7%
40% 36%
31%
16%
23%
37%
> More on page 36
OVERVIEWBUSINESS REVIEWFINANCIAL REVIEWREPORT OF THE DIRECTORSFINANCIAL STATEMENTSADDITIONAL INFORMATION