BT 2011 Annual Report Download - page 4

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Welcome to BT Group plc’s
Annual Report & Form 20-F
2011
BT is one of the world’s leading communications
services companies, serving the needs of
customers in the UK and in more than
170 countries worldwide.
OVERVIEWBUSINESS REVIEWFINANCIAL REVIEWREPORT OF THE DIRECTORSFINANCIAL STATEMENTSADDITIONAL INFORMATION
45 Introduction from the Group Finance
Director
46 Financial performance
50 Liquidity
52 Funding and capital management
54 Financial position and resources
56 Alternative performance measures
02 Financial summary
03 Chairman’s message
04 Our business
06 Our strategy
09 Introduction from the Chief Executive
10 Our business and strategy
14 Our markets and customers
19 Our resources
23 Our lines of business
36 Our corporate responsibility
39 Our risks
60 Board of directors and Operating
Committee
62 The Board
65 Report of the Audit & Risk Committee
67 Report of the Nominating & Governance
Committee
68 Report of the Committee for
Sustainable & Responsible Business
69 Report on directors’ remuneration
82 Directors’ information
83 Business policies
86 Shareholders and Annual General
Meeting
88 Statement of directors’ responsibilities
89 Report of the independent auditors
– consolidated financial statements
91 Consolidated financial statements
151 Report of the independent auditors
– parent company financial statements
152 Financial statements of BT Group plc
155 Subsidiary undertakings and associate
157 Quarterly analysis of revenue and profit
158 Selected financial data
160 Financial statistics
161 Operational statistics
162 Information for shareholders
174 Cross reference to Form 20-F
177 Glossary of terms
180 Index
OVERVIEWBUSINESS REVIEWFINANCIAL REVIEWREPORT OF THE DIRECTORSFINANCIAL STATEMENTSADDITIONAL INFORMATION