BT 2011 Annual Report Download - page 164
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161BT GROUP PLC ANNUAL REPORT & FORM 20-F 2011
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
OPERATIONAL STATISTICS
All values in thousands unless otherwise stated.
Year ended 31 March 2011 2010 2009 2008 2007
BT Global Services
Order intake (£m) 7,270 6,631 7,917 7,835 9,101
BT Retail
Call minutes (bn) 43.48 49.17 56.79 66.02 76.95
Average annual revenue per consumer user (ARPU)a(£) 326 309 287 274 262
Active consumer linesb10,448 11,113 11,789 12,600 13,634
BT Vision installed base 575 467 423 214 –
Openreachc
Internal copper lines 15,320 16,795 18,626 – –
External copper lines 5,189 5,005 4,751 – –
Fully unbundled copper lines 4,266 2,966 1,714 – –
Total copper lines 24,775 24,766 25,091 – –
BT Group
Broadband lines
BT Retail 5,691 5,132 4,757 4,402 3,659
BT Wholesale (external) 2,421 2,926 3,305 3,983 5,168
Openreach 7,609 6,620 5,750 4,300 1,910
Total broadband lines 15,721 14,678 13,812 12,685 10,737
Broadband market shared
BT’s retail share of net additions 51% 43% 31% 35% 30%
BT’s retail share of installed base 36% 35% 34% 35% 34%
Exchange linese
Consumer 11,802 13,051 14,514 15,793 16,636
Business/corporate 4,860 5,367 5,992 6,750 7,264
Total exchange lines 16,662 18,418 20,506 22,543 23,900
aRolling 12 month consumer revenue, less mobile POLOs, divided by average number of primary lines.
bActive consumer lines represents the number of lines over which BT is the call provider (excluding Northern Ireland but including Plusnet in 2010).
cTotal copper lines split is not available on a consistent basis for 2008 and 2007.
dDSL and LLU.
eExchange lines include analogue lines and digital channels sold through BT Global Services, BT Retail and BT Wholesale.
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