BT 2011 Annual Report Download - page 10

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Driving broadband-based
consumer services
The UK broadband market is one of the
most dynamic and competitive in the
world and we are confident we can
continue to win in this market.
•5.7m retail broadband customers, up 11%
•144,000 BT Infinity customers
•64% share of retail net DSL and LLU
additions in the fourth quarter, highest
for eight years
•575,000 BT Vision customers
> More on page 11
Being the ‘Brand for Business’
for UK SMEs
We are the leading provider of fixed-line
communications services for SMEs in the
UK and we aim to be the ‘Brand for
Business’ for UK SMEs.
•Improved trend in BT Business revenue
•IT services revenue up 17%
•Mobility revenue up 14%
> More on page 11
BT Global Services –
a global leader
We are a global leader in managed
networked IT services and we are working
to build BT Global Services into a stronger
business.
•Operating cash flow positive a year
ahead of plan
•10% increase in order intake
•Investing to grow in the Asia Pacific
region
> More on page 12
7BT GROUP PLC ANNUAL REPORT & FORM 20-F 2011
OVERVIEW
OVERVIEW
We will build a better future for BT through our six strategic priorities:
OUR STRATEGY
Our strategic priorities
Quarter-on-quarter change in total copper lines
'000
2010 2011
Q1 Q2 Q3 Q4Q3Q2Q1Q4
-150
-100
-50
0
50
Broadband net additions
’000
80
%
20
40
60
2009 2010 2011
Q1 Q3Q2Q2 Q1Q4Q3 Q4Q3Q2Q1Q4
BT
BT share of net additions
Other DSL & LLU
0
50
100
150
200
250
300
350
400
Year-on-year change in BT Business revenue
%
2010 2011
Q1 Q2 Q3 Q4Q3Q2Q1Q4
-10
-8
-6
-4
-2
0
2
The wholesaler of choice
We aim to be the wholesaler of choice in
the UK and in the international wholesale
telecoms services market.
•Managed network services revenue
up 8%
•40% of external revenue under
long-term contracts
•Customers include the five main UK
mobile operators and over 1,000 CP
customers
> More on page 12
The best network provider
We are the UK’s largest provider of fixed
telephony lines and aim to be the best
network provider in the UK. We are also
rolling out a super-fast broadband network.
•7.6m external unbundled lines, up 15%
•1,000 fibre Ethernet nodes, the largest
Ethernet network in the UK
•Roll-out of super-fast fibre-based
broadband on track to pass 5m UK
premises by spring 2011
> More on page 12
A responsible and sustainable
business leader
We believe that long-term profitable
growth can be aided by supporting the
communities in which we operate and
through sustainable business practices.
•Absolute carbon footprint down 53%
since 1997
•Money, time and in-kind contributions
worth £27.6m invested
•49,000 volunteer days
> More on page 13
World Communication
Awards 2010
BT Wholesale
Best Wholesale Carrier
-1,000
-800
-600
-400
-200
0
200
119
-482
-912
BT Global Services operating cash flow
£m
201120102009
OVERVIEWBUSINESS REVIEWFINANCIAL REVIEWREPORT OF THE DIRECTORSFINANCIAL STATEMENTSADDITIONAL INFORMATION