Access America 2009 Annual Report Download - page 7

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“Together with the 10,231 staff members that make up
our group, we are proud to contribute to a universal cause, which
perfectly illustrates how and to what extent we care about others.
Our partnership with MASSIVEGOOD is an extension of our mission,
commitment to and passion for helping people anytime, anywhere.”
to experience sharing, transferring
skills and continuous innovation.
Whether for operations or sales,
we demonstrated our innovative
spirit by proposing services adapted
to the new technologies and lifestyle
trends of our increasingly mobile
world. These include Smartphone
applications for roadside assistance,
SMS communication of intervention
requirements to providers, travel
insurance 2.0, or policies tailored
to travel customers’ specifi c profi les,
and a fi nancial offer built on the
concept of “banking for life”. Herein,
Proactive is expressed in its fullest
dimension – sharing innovations
so that success reproduces across
the group, country to country,
business unit to business unit, but
also with Allianz sister companies.
We are truly international
and growing!
We reaffi rmed our international weight
in 2009 with strong growth in the
Americas (+17% overall with +22%
in the US and +7.6% in Brazil), and in
Asia Pacifi c (+18% overall with +13%
growth in Australia). Revenues remained
concentrated in Europe, where, although
overall growth was +2%, France, Spain
and Switzerland reported strong growth
at +9%, +11% and +12% respectively.
We also successfully entered the Middle
East airline market with the signing
of new contracts for our e-commerce
travel insurance solutions. Refl ecting
our “Connected” value, this new stage
in our geographical expansion not only
strengthens our relations with global
customers but also demonstrates a fi rm
commitment to partners who wish to
offer top quality services in every corner
of the world.
Our commitment to Caring
A major highlight marked 2009 –
the signing of our global partnership
agreement with MASSIVEGOOD,
an innovative humanitarian fundraising
initiative, to be their strategic technical
partner worldwide. We are now
concretely contributing to
MASSIVEGOOD’s combat to fi ght
malaria, HIV/AIDS and tuberculosis by
providing a dedicated, 24/7 multilingual
call platform to MASSIVEGOOD donors.
With an eye to the future
2010 is proving to be another
challenging year due to continued strain
and economic diffi culties in certain
regions and market sectors. In this
context, it is our commitment to
continuous innovation, knowledge and
experience sharing, but also to
our people strategy that will make
the difference. By recognising
and relying on the rich expertise
and talents that comprise our group,
we will be able to pursue our growth,
realise our 2015 ambition and better
serve our customers.
Christof Mascher
Chairman of Mondial
Assistance SAS
Supervisory Board
COO of Allianz Group
Member of the Board
of Management of Allianz SE
Rémi Grenier
President of Mondial
Assistance SAS
ANNUAL REPORT 2009 / Mondial Assistance 03