Access America 2009 Annual Report Download - page 27

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3RODQG fi nancial stability
within a diffi cult context
Although the global economic crisis
negatively impacted business partners
in Poland, particularly in the fi nancial
and automotive industries, our Polish
business unit weathered 2009 very well.
It enjoys fi nancial stability and hopeful
prospects for development. A few
highlights in 2009 include signing
agreements with key automotive brands,
insurance companies, and banking
partners. Our Polish entity is currently in
the process of developing new product
lines around extended warranties
and tele-assistance, and expanding
its distribution channels in B2C. With
signs of improvement in the market,
it is looking forward to a recovery in
the automotive sector and is optimistic
about the future.
3RUWXJDO IT investments and
reinforced presence in healthcare
2009 was a year of consolidation for
our Portuguese business unit. After
several years of growth, the company
restructured. It also implemented a new
IT System that helps improve service
provider capabilities, such as reducing
time to send tow trucks to end users.
This new system has also helped to
improve in-house management tools.
Our Portuguese entity strategically
focused on its core businesses
in 2009 and reinforced its presence
in the healthcare sector by offering
new clients training programs in drug
administration and follow-up.
5XVVLD&,6 persistent
development of roadside assistance
After the successful launch of operations
in 2008, our Russian business unit set
its sights on becoming the country’s
leading roadside assistance provider.
During 2009 it was fully committed
to building the most extensive provider
network in the market. These efforts
paid off and it now delivers services
in more than 100 locations. Our Russian
entity also reviewed and optimized
internal business and operational
processes to be able to meet the heavy
increase in demand. It successfully
added 6 new automotive brands
to its client portfolio and focused
on developing key partnerships with
Russia’s major automotive distributors.
All of these efforts have led, not
surprisingly, to a considerable growth
in our market share!
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ANNUAL REPORT 2009 / Mondial Assistance 23