Access America 2009 Annual Report Download - page 14

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AUTO
Change and its impact on customers.
At a time when new vehicle sales are still under enormous pressure,
we have set our sights on the future, focusing how customer
needs will evolve and how we should respond to them.
that our industry-leading, operational
capabilities are delivered as effi ciently
as possible. We also optimised our
internal cost drivers and managed our
supply chains to ensure that we were
in the best position to win new business
in an increasingly competitive, global
market. Our relentless efforts paid off.
Today we are the largest supplier of
roadside assistance services for PSA
in Europe! Our partnership with Toyota
has grown to include France and Ireland;
we secured Honda’s business in
Scandinavia and the Nordic markets;
and we partnered with Volvo in the UK
and Russia.
now consider their vehicle’s impact
on the environment. Taxes and running
costs will be inextricably linked to CO2
outputs, and consequently OEMs are
looking at alternative technologies to
provide cars with low environmental
impact, without compromising
ownership experience.
Hard fought success in 2009
2009 was possibly the busiest year
ever for our automotive sales teams.
As expected, OEMs revisited their
supplier contracts to reduce their cost
base, but the level of activity surpassed
previous years. We continued to invest
time, money and resources to ensure
Reshaped industry sets
a new world stage
We witnessed a major trend when
the 2009 global fi nancial crisis
combined with industry over-capacity:
OEMs (Original Equipment
Manufacturers) began to work with rivals
or merged or divested to ensure
longer-term survival. Fiat and Chrysler
came together; Volkswagen acquired
Porsche, and GM sold Saab to Spyker.
The automotive world order also
changed. Today Toyota is the n° 1
global automotive brand, and China
has overtaken the US as the world’s
largest car market. Car owners must
37%
OF MONDIAL
ASSISTANCE
TURNOVER
10 Mondial Assistance / ANNUAL REPORT 2009
LINES OF BUSINESS