Access America 2009 Annual Report Download - page 4

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GOING BEYOND EXPECTATIONS
We’re never satisfi ed to just wait for
your call. Each of you and your custo-
mers is different. For us, part of helping
you is anticipating what you need be-
fore you call; and offering solutions that
exceed your expectations after you call.
Solutions that surprise, innovate, and
reassure above and beyond the call of
duty. When we put our proactivity to
work, what we’re really doing is wor-
king to improve the way we serve you,
continuously.
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OUR BRAND VALUES
Worldwide leader in
assistance services
and travel insurance
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A PASSION FOR PEOPLE
We are people who care about people.
The fi rst thing on our minds every day
is your well-being. And to make sure
we are getting it right, we listen to you
fi rst to understand what you need. This
open dialogue is second nature to us.
Why? Simply because we really do
care. An integral part of our job is ac-
ting on our passion for people. At the
end of the day, it’s about helping you,
making you feel special, and reinforcing
our relationship with you.
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A GLOBAL COMMUNITY
We are as diverse and widespread as
you are. In fact, our strength lies in our
diversity – the essence of our global
community. Have you ever wondered
why you can reach us and rely on us
anytime, anywhere? It’s simple. Because
we are everywhere at all times. Our vast
human and technological connections
and resources make this possible. You
can point to a location on the globe and
chances are, we’ve helped someone
there.
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