Access America 2009 Annual Report Download - page 5

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“Helping people,
anytime, anywhere”
352)(66,21$/
EXPERTISE AT YOUR SERVICE
We do not keep our wealth of skills
and expertise for ourselves but make
them available to you, when, where
and how you need them. Whether you
or your customers need the full story,
or just the answer, our years of profes-
sionalism are the foundation of all our
business relationships. We have built a
reputation of excellence, and are proud
that you are a part of it.
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H[FHOOHQFHDW\RXUVHUYLFH
4,000
people assisted
every hour
550,000
text messages exchanged
42million
calls handled
15million
cases handled
75867
TO EARN IT EVERYDAY
Trust has to be earned. We know that.
Whether it’s towards a relative, a friend
or a customer, we can win your trust
only one way – by showing you that we
are dedicated, honest and reliable every
single day. Our goal is to make sure that
each one of your lives is safer, simpler
and more secure. To do this, earning
your trust comes fi rst. Trust truly is at
the heart of what we do.
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ANNUAL REPORT 2009 / Mondial Assistance 01