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HEALTH, LIFE AND HOME
Your Health, Your Life and Your Property - they matter to us.
Health and Lifecare assistance is our 3rd line of business, launched
several years ago. It has been growing continuously ever since.
Healthcare assistance focuses specifi cally on your health while
Lifecare is more generally concerned with daily well-being.
We have the right care
for everyone
Healthcare
• Dependency. These are short
or long-term services to help you
recover if you are temporarily
dependent, or stay at home if you
are permanently so.
• Personal Response Services.
Being able to reach someone
immediately when you’re not feeling
well is essential. So we offer state-of-
the-art technological devices that
monitor your home and facilitate
communication, location and
triggering alarms. These services
cover 24/7 tele-assistance and
tele-medicine.
• Young travellers and
expatriates / impatriates.
We provide semi-permanent or long-
term medical assistance and travel
insurance for students and employees
because we know that the
unexpected can happen anywhere.
• Disease Management and Patient
Support. If you suffer from a chronic
disease, impairment, abnormal
functioning, or belong to a specifi c risk
group (tobacco, memory ageing…),
then you may fully benefi t from these
assistance services.
… and Nurse Triage, Employee Health •
Assistance, Medical counselling,
Third Party Health Administration,
Rehabilitation Management, Prevention,
Second Medical Opinion, and so on.
portfolio to include 14 pharma
companies for 21 prescription drug
programs. Today, with more and more
business units playing an active local role
in disease management, our credibility
among industry players is very solid.
Local initiatives drive growth
Our 2009 business growth can also
be attributed to a certain number of
local initiatives:
Demand management provides medical
information to patient benefi ciaries before
they take medical action. It is designed
to provide accurate, personalised advice
and information when hospitalisation,
consultation or self-medication
is unjustifi ed.
Alzheimer’s is a two-year French
project launched early in 2009 in
partnership with a local government
authority. The aim is to work with
200 Alzheimer patients during the fi rst
year and 200 additional patients the
second. It involves close coordination
with healthcare providers, patients
and their families.
Orphan disease initiatives were
launched with several European pharma
companies. The aim? To make life easier
for patients by setting up healthcare
and logistics networks for managing
drug supplies and administration
around the world so that patients no
longer have to suffer the uncertainty
of not being able to get treatment
when they leave home.
Another dynamic year
for a sector on the rise
Today the world’s population
is increasingly mobile; people travel
more and opt for long-term stays
abroad. This requires having specifi c
knowledge of local healthcare systems.
In 2009, we reinforced our specialised
health insurance for specifi c mobile
groups wishing to spend extended
periods of time overseas: students,
expatriates / impatriates. Our student
insurance solutions are one such
example. They enjoyed steady growth,
particularly in Australia, where we are
market leader and have for many years
engaged in numerous partnering
activities with local universities and
schools. Student health insurance has
also been very successful in Germany.
In addition, with people living longer,
disease management is critical.
So, in 2009 we also strengthened our
partnerships within the pharmaceutical
industry. We increased the number
of disease management programs
to 30, and extended our partnership
16%
OF MONDIAL
ASSISTANCE
TURNOVER
12 Mondial Assistance / ANNUAL REPORT 2009
LINES OF BUSINESS