Access America 2009 Annual Report Download - page 17

Lifecare
• Daily life services. We help you get
through everyday so that your life can
be a little bit easier (babysitting,
cleaning, gardening, etc.).
Employment Assistance.• Do you
need help fi nding a fi rst job, or getting
a new one? Do you plan to retire?
What about career assessment advice
or just an understanding ear? We’re
here to give you all the support you
need, when you need it.
Bereavement and Funeral •
Assistance.
Retirement Assistance.•
Let’s get personal:
your property is our business!
A property mishap? A property crisis?
Most of us have been there before.
This could be as minor as a faulty but
easily fi xable electrical system, or
as major as a fl ooding water pipe
or a fallen tree across your roof. Some
of you have experienced natural
catastrophes. Others have lived through
week long black outs. Whatever your
line of work, whoever and wherever your
customers may be, we’re here to help
you help them if and when adversity
strikes. No matter how big or small.
Property and Home Assistance – three
small words for a great big offer. From
a leaky tap to a fl ooded community, we
have a fl exible, customised solution to
meet your needs. 24/7. We offer tele-
security for home and offi ce surveillance,
protection services and warranties
for your credit cards and mobile phones,
CRM programs, concierge services
and round-the-clock information call
centres for public inquiries. And just
to let you know, we’re redesigning
our Home Assistance offer to include
possible solutions that could be
distributed via our utility clients, thereby
broadening our offer to reach more
people everywhere. For us, it’s all about
getting closer to you to take better care
of you and your belongings.
Our partnership with
a French bank enhances health
assistance coverage
We have built a strategic distribution
partnership in France with one of
the country’s largest banks to enhance
healthcare protection for their young
customers when they are travelling
abroad. This coverage targets
12–28 year olds, and offers them
security, safety and peace of mind
when they are far from home.
Working with an insurer to enhance
obesity and nutrition awareness
Designed for an insurer’s customers,
ages 18 to 65, the program helps
them adopt and maintain a healthy
lifestyle. It includes advice on nutrition,
eating habits and age-appropriate
exercise to lose weight and maintain
long-term health and vitality.
Lifecare services for 60+
Working closely with a leading German
insurance company, we have develo-
ped a full range of lifecare services to
help people over 60 who are reco-
vering from an accident, and who
are either temporarily or defi nitively
dependent.
Disease Management services
for 60+
Partnering with a large French
insurance company, we have
developed a 4-year disease management
program to reduce the occurrence
of diseases that decrease life expec-
tancy or lead to severe disabilities.
Employee Assistance Program
We have developed a new Employee
Assistance Program in collaboration
with insurers, banks, pharmas
and large IT companies. It provides
everything from daily life services and
health counselling, to administrative
and social support, and stress
prevention programs.
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ANNUAL REPORT 2009 / Mondial Assistance 13