Vistaprint 2012 Annual Report Download - page 10

Download and view the complete annual report

Please find page 10 of the 2012 Vistaprint annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 148

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148

6
Broad Range of Products and Services
We offer a broad spectrum of products and services for the business and home and family markets,
including:
Paper based Non-paper based Digital and Marketing Services
• brochures • banners • blogs
• business cards • bottle openers • custom Facebook pages
• data sheets • calculators • design tools and content
• desk and wall calendars • car door magnets • email marketing services
• envelopes • decals • logos
• flyers • drink koozies • mailing services
• folded business cards • embroidered apparel • online CRM tool
• folded cards • hats • online search profiles
• holiday cards • key chains • personalized email domains
• invitations and announcements • lawn signs • search engine optimization
• letterhead • letter openers • website design and hosting
• mailing labels • luggage tags
• note cards and note pads • magnetic clips
• personalized notebooks • mouse pads
• personalized stickers • mugs
• photo books • printed and engraved pens
• presentation folders • refrigerator magnets
• return address labels •rubber stamps
• standard and oversized postcards •rulers
• sticky notes • stress cubes
• t-shirts
• tape measures
• tote bags
• USB flash drives
Fast Design to Delivery Turnaround
We design, produce, process and deliver multiple high-quality, customized orders in as little as two days.
Do It Yourself Service and Assisted Service
Our easy to use online tools and design software allow customers to create their own marketing products.
Customers who need help during the design or checkout process can access customer service agents via phone,
email or chat in multiple languages.
The Customer Design and Purchase Experience
We recognize that our customers have differing needs, skills, and expertise, and we offer a corresponding
range of customer service options. Our websites offer a full complement of tools and features allowing customers to
create a product design or upload their own complete design, and place an order on a completely self-service basis.
Those customers in Dutch, English, French, German, Italian, and Spanish speaking markets who have started the
design process but find that they require some guidance or design help can, with the assistance of our customer
service, sales and design support personnel, obtain real-time design or ordering assistance. We also offer email
support to customers of our other localized websites.