United Healthcare 2003 Annual Report Download - page 17

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UnitedHealth Group 15
Financial performance
(in millions) 2003 2002 2001
Revenues $3,107 $2,725 $2,474
Earnings From Operations $610 $517 $382
Operating Margin 19.6 % 19.0 % 15.4 %
Return on Net Assets 55.2 % 48.7 % 38.0 %
Who we are
Uniprise is the nation’s leading provider of health benefits services
for large organizations.
How we’re making health care work better
We make it easier and more affordable for large organizations to
deliver comprehensive health benefits and services.
>We provide customized, integrated benefit plans and operational
support services for 9.5 million individuals and 345 large, multi-location
employers, nearly 200 of which are in the Fortune 500.
We simplify, innovate and make the administration of health care more affordable.
>Through a broad range of services, technologies and process innovations, Uniprise is advancing and
modernizing the health care experience. Our initiatives make health care interactions simpler and easier
and seek to make the experience of accessing and using health care services more like a consumer retail
buying experience, thereby involving the consumer directly and responsibly. Building on each other, these
efforts simplify and streamline the health care experience, lower basic costs and increase the speed of health
care interactions. The ultimate goal is similar to what has been achieved in many non-health care industries:
to deliver services better, faster and cheaper.
>Six Sigma-style quality disciplines are applied to continuously improve service quality, while advancing
greater productivity and affordability.
>Internet service portals provide convenient, low-cost information and service channels for consumers,
employers, brokers, and physicians and health care providers. Through myuhc.com®
,individuals order ID
cards, check claim status, research health and well-being topics, find a physician and learn about treatment
options and costs. Physicians and other health care providers use UnitedHealthcare Online®to submit
and track claim payments and look up patient benefit eligibility. Employer eServicessm enables employers to
manage and track health benefits in real time.
>Newly introduced electronic medical ID cards use magnetic stripe technology and the MasterCard®
system and network to make it easy to verify patient eligibility and benefits in minutes
—
anywhere, anytime.
>New consumer account stored-value cards enable consumers to pay health-related expenses
directly from their flexible spending accounts and personal benefit accounts.
We engage consumers in health care decisions.
>Uniprise provides consumer-directed benefit plans that promote cost-sharing with employees and offer
varying levels of consumer engagement in health care decision-making.
>iPlan®
, an example of the most complete consumer-directed health plan option, combines high-deductible
medical coverage linked to an employer-funded Personal Benefit Account and includes information tools,
personal care assistance services, preventive health benefits and financial incentives that help individuals use
health care resources wisely.