United Healthcare 2003 Annual Report Download - page 16

14 UnitedHealth Group
Financial performance
(in millions) 2003 2002 2001
Revenues $1,878 $1,509 $1,254
Earnings From Operations $385 $286 $214
Operating Margin 20.5 % 19.0 % 17.1 %
Return on Net Assets 59.1 % 50.7 % 59.1 %
How we’re making health care work better
We improve access to specialty health and well-being services.
> We offer services through a variety of channels, businesses and user groups, expanding access to
important specialty programs. As a result, we directly serve more than 44 million individuals who have one or
more of the products and services we offer through our 10 business units. Our specialty networks address a
growing range of specialty and ancillary needs.
> Simple, modular product and service designs with a wide range of price points enable insurers, employers
and individuals to select specialty benefits that match their unique needs. Integrated operating platforms,
supported by a Six Sigma-style quality environment, also enable customers to combine specialty services
seamlessly with basic medical benefits.
> A focus on operating efficiency coupled with group purchasing power helps moderate cost and
improve affordability.
We help individuals use health care services more effectively.
> Care management services help improve the effectiveness and quality of care for people with chronic
conditions by facilitating access to care services, delivering patient education and support, and providing
complex case management services.
>
Through various Optum, United Behavioral Health and Working Solutions services, consumers have easy
access to credible information about health conditions, treatment options and other focused support, such as
employee assistance programs that link individuals to master’s-level counselors, financial and legal resources,
and care experts.
We help people with critical illnesses achieve quality outcomes, while lowering costs.
> Access to highly distinguished Centers of Excellence for the treatment of complex and critical medical
conditions, including transplantation, cancer and heart disease, can markedly improve outcomes and lower
costs. Expansion of these centers, structured around specific data that demonstrates superior results, is
addressing the needs surrounding other important medical conditions, such as infertility.
ACN Group®
chiropractic care,
physical therapy and
alternative and
complementary
medicine services
Dental Benefit Providers
dental networks and
services
HealthAllies®
consumer-driven
health care access
and purchasing
programs
National Benefit
Resources
cost management
services and consulting
for insurers, third-party
administrators and
employers
Optum®
care facilitation, disease
and condition
management, and health
information services
Spectera®
comprehensive vision
services and products
Unimerica
accident, short-term
disability and life
insurance products
United Behavioral Health
behavioral health and
substance abuse services
United Resource
Networks
critical illness networks
and services
Working Solutions
employee assistance
programs
Who we are
Specialized Care Services is the nation’s most comprehensive platform for
specialty health and wellness benefits, services and resources.