True Value 2013 Annual Report Download - page 27

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UE PASSION
“My passion is connecting what
I do with having a real impact
across the Pacific Ocean.”
ERIC CHAU
CHINA LOGISTICS MANAGER
CHINA
“I always treat my retailers
with respect. That’s how
I show I care.”
DEBBIE FOWLER
DATA PROCESSING CLERK
RDC , ATL ANTA
“As a co-op, we’re here to make our
retailers’ lives easier.”
SANDRA WASHINGTON
AREA HUMAN RESOURCES CONSULTANT
RSC, CHICAGO
“It’s all about our values—putting
our customer first through
teamwork and stewardship.”
TANYA KEVO
DATA COLLECTIONS SPECIALIST
RSC, CHICAGO
“I truly believe in the value
of the independent retailer.
I love supporting ours.”
THERESA SHEA
ASSISTANT GENERAL COUNSEL
RSC, CHICAGO
“The most important thing we
can do at True Value is help our
retailers put the customer first.”
RANDY DUNCKEL
DISTRIBUTION SPECIALIST
RDC, CLEVELAND
“My passion is achieving 100
percent customer satisfaction.”
MIKE MURPHY
DISTRIBUTION SPECIALIST
RDC, CLEVELAND
“I want to see our retailers beat
the competition and become the
best hardware store in town.”
KARRIE SMITH
SHIPPING CLERK
RDC, CLEVELAND
“I’m absolutely confident our
retailers want to grow. Now is the
time to get better—a lot better—
at helping them.”
JOHN HARTMANN
PRESIDENT AND CHIEF EXECUTIVE OFFICER
RSC, CHICAGO
TRUE VALUE 2013 ANNUAL REPORT 25