True Value 2013 Annual Report Download - page 26

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24 TRUE VALUE 2013 ANNUAL REPORT
True Value associates love what they
do—embracing change, striving to be the
best, working to give you the edge. It’s
this passion, channeled through a new
strategy, that will take us to the next level
of supporting retail success.
At True Value, it’s all about the customer.
Your customer. That’s why we’re more
focused than ever on finding new ways to
help you, our retailers, serve them better.
We want to know: What gets you out of
bed and out the door every morning? What
motivates you to do a great job, day in,
day out? What’s the vision that drives your
business? What’s the heart and soul behind
the products on your shelves and the
people on your payroll?
The answer is different for every retailer in
the True Value family. Here at the co-op,
our job is to understand why you work and
to do a better job, each and every day, of
supporting your success.
Because after all, that’s why we work.
TRUE VALUE ASSOCIATES:
TRUE P
“The value of change?
Change is how we keep
growing and competing.”
ALICIA CORONA
MERCHANDISE HANDLER
RDC, CLEVELAND
“Change is inevitable. Either
embrace it and guide change or
fight it and let change guide you.”
BEN SHORT
WAREHOUSE SUPERVISOR
RDC, SPRINGFIELD
“I take great pride in helping
my retailers get resolution to
their concerns!”
FRANCES McCARTY
DATA PROCESSING CLERK
RDC , ATL ANTA
“We take great pride in getting
product to our retailers safely
and in perfect condition.”
MARK MOLINA AND JAMES HEADEN
DRIVERS
RDC , ATL ANTA
“I serve my retailers by
making sure the right products
are in the right place—fast!”
ISAIAH BESLEY
MERCHANDISE HANDLER
RDC , ATL ANTA
“The value of change is in how we
approach it—a positive approach
with the end in mind is key.”
TYLER KING
WAREHOUSE SUPERVISOR
RDC, SPRINGFIELD
“The value of change is
the chance to rethink old
assumptions. That’s exciting.”
CHUCK ZEGRATI
DIRECTOR, QUALITY ASSURANCE
RSC, CHICAGO
“It’s great helping to bring our
retailers’ stories to life.”
CHRIS TAYLOR
DIRECTOR OF CORPORATE
COMMUNICATIONS
RSC, CHICAGO