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SUPPORTSOFT, INC.
FORM 10−K
FOR FISCAL YEAR ENDED DECEMBER 31, 2006
TABLE OF CONTENTS
Page
PART I 4
ITEM 1. Business 4
ITEM 1A. Risk Factors 14
ITEM 1B. Unresolved Staff Comments 24
ITEM 2. Properties 24
ITEM 3. Legal Proceedings 24
ITEM 4. Submission of Matters to a Vote of Security Holders 25
PART II 26
ITEM 5. Market for the Registrant’s Common Equity, Related Stockholder
Matters and Issuer Purchases of Equity Securities 26
ITEM 6. Selected Consolidated Financial Data 28
ITEM 7. Management’s Discussion and Analysis of Financial Condition and
Results of Operations 29
ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk 40
ITEM 8. Financial Statements and Supplementary Data 41
Report of Independent Registered Public Accounting Firm 42
ITEM 9. Changes In and Disagreements With Accountants on Accounting
and Financial Disclosures 71
ITEM 9A. Controls and Procedures 71
Report of Management on Internal Control over Financial Reporting 71
Report of Independent Registered Public Accounting Firm on
Internal Control over Financial Reporting 73
ITEM 9B. Other Information 75
PART III 75
ITEM 10. Directors and Executive Officers of the Registrant 75
ITEM 11. Executive Compensation 75
ITEM 12. Security Ownership of Certain Beneficial Owners and Management
and Related Stockholder Matters 76
ITEM 13. Certain Relationships and Related Transactions 77
ITEM 14. Principal Accountant Fees and Services 77
PART IV 78
ITEM 15. Exhibits and Financial Statement Schedules 78
Signatures 81
Exhibit Index
2
Source: SUPPORTSOFT INC, 10−K, March 16, 2007