Support.com 2006 Annual Report Download - page 12

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System Tune−Up. Our System Tune−Up service is designed to enhance the performance of computers. Our agents use our
technology to remotely perform various tasks such as optimizing computer settings, removing unnecessary programs and content, and
re−organizing and compacting computer hard disk contents. This results in faster computer processes including computer start−up
and shut−down, loading of programs and internet browsing as well as increased disk space.
Virus and Spyware Removal. Our Virus and Spyware Removal service is designed to eradicate malicious software that may
impact computer performance and threaten the consumer’s data. Our agents use technology to remotely scan, identify and remove
viruses and spyware and offer suggestions for continued protection.
Security Audit. Our Security Audit service is designed to protect a computer from hackers and malicious software. Our agents use
our technology to remotely perform various tasks such as configuring Internet firewalls, closing security holes in the operating system,
and verifying that antivirus and anti−spyware software is installed and current.
Windows Vista™ Upgrade Assessment. Our Windows Vista Upgrade Assessment service is designed to help determine if a
computer can be upgraded to Microsoft Windows Vista™ as well as to recommend the most appropriate version of the new operating
system. In addition, our agents can answer customer questions about Windows Vista.
Digital Camera Training and Setup. Our Digital Camera Training and Setup service is designed to help consumers connect,
manage and share digital photos. Our agents assist consumers with installing and configuring digital camera, photo management and
photo editing software. Our agents also train consumers how to transfer digital photos from the camera to the computer, share pictures
over the Internet and obtain prints from online photo processing services.
MP3 Player Training and Setup. Our MP3 Player Training and Setup service helps consumers learn how to transfer, download
and organize digital music and audio books. Our agents assist consumers with installing and configuring software to connect an MP3
player to a computer, download music from an Internet music site, copy music from a CD to a computer, and organize music.
In addition to providing services through support.com, we also license technology solutions to partners for their use in providing
services to consumers. These consumer technology solutions are delivered to partners on a hosted basis for use by the partner’s call
center agents. System Tune−Up is currently available for license and the Virus and Spyware Removal service is expected to be
available for license in the second quarter of 2007.
Technology
Our software provides self−healing capabilities designed to identify, diagnose and correct potential problems prior to their impact
on the user. If a user does require assistance, our products are designed to provide an integrated approach to escalating the problem to
either self−service web−based portals or to analysts who use our products to deliver the appropriate resolution to the problem. Many
of our products have been architected to function on a common software platform which is based on a set of patented technologies.
Our technology is designed to enable our products to be extended and easily adapt to, and integrate with, varying software
environments. Our solutions support a high degree of scalability using industry standard web server infrastructure and datacenter
practices such as load balancing, clustering and data partitioning. Our products are web−based and provide similar functionality on a
variety of web servers, application servers, operating systems and databases. The product architecture has been used in
implementations that scale to several million endpoints. Common services such as user and group management, user−based security,
user interface navigation, database access, extensible markup language
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Source: SUPPORTSOFT INC, 10−K, March 16, 2007